Senior Enterprise Customer Success Manager (Europe)

SPS Commerce, Inc.; Netherlands; Hybrid; EUR 65,000 - 90,000; Full time

Job summary

SPS Commerce, Inc. seeks a Customer Success Manager III to act as a trusted advisor to a portfolio of mid-market and enterprise customers across Europe. You will drive value, adoption, retention and growth by aligning customer objectives with SPS solutions.

You will collaborate with sales, product and delivery teams to ensure a consistent, high-quality customer experience throughout the lifecycle. In this role, you will lead executive-level reviews, expand customer value, manage a diverse

Qualifications

• 3+ years of experience in Customer Success, Account Management or Consulting in SaaS/tech.
• Fluent Dutch and English (verbal and written).
• Proven ability to manage mid-market and enterprise customers.
• Proven success collaborating and building relationships with customers.
• Experience working with C-level/SVP executives and conducting executive reviews.
• Strong presentation, organizational and time-management skills.
• Experience in complex, multi-stakeholder environments.
• Ability to adapt priorities in a changing environment.
• Strong listening skills and problem-solving with customers.
• Experience handling customer escalations and driving resolution.

Responsibilities

• Develop and maintain long-term customer relationships as the leader of the ongoing account team for Europe-based customers.
• Build relationships at executive levels with customers and SPS.
• Increase customer lifetime value by onboarding, onboarding, additions and adoption.
• Lead regular business reviews (QBRs/EBRs) with clear outcomes.
• Identify opportunities to expand customer value (cross-sell, upsell, adoption growth).
• Align with customers on business goals and manage plans to achieve value.
• Ensure on-time delivery per contract and provide product feedback to teams.
• Manage ~40 accounts within portfolio, including mid-market and enterprise.
• Lead change management events.
• Communicate across SPS and customer stakeholders at all levels.
• Monitor and facilitate adoption of SPS features relative to business needs.

Skills

Customer Success

Account Management

SaaS

Executive communication

Cross-functional collaboration

Presentation skills

Time management

Multi-stakeholder navigation

Prioritization

Active listening

Escalation management

Education

Master's degree / HBO

Job description

SPS Commerce, Inc. seeks a Customer Success Manager III to act as a trusted advisor to a portfolio of mid-market and enterprise customers across Europe. You will drive value, adoption, retention and growth by aligning customer objectives with SPS solutions.

You will collaborate with sales, product and delivery teams to ensure a consistent, high-quality customer experience throughout the lifecycle. In this role, you will lead executive-level reviews, expand customer value, manage a diverse