Customer Success Manager III

SPS Commerce, Inc.; Netherlands; Hybrid; EUR 65,000 - 90,000; Full time

Job summary

SPS Commerce, Inc. seeks a Customer Success Manager III to act as a trusted advisor to a portfolio of mid-market and enterprise customers across Europe. You will drive value, adoption, retention and growth by aligning customer objectives with SPS solutions.

You will collaborate with sales, product and delivery teams to ensure a consistent, high-quality customer experience throughout the lifecycle. In this role, you will lead executive-level reviews, expand customer value, manage a diverse

Qualifications

• 3+ years of experience in Customer Success, Account Management or Consulting in SaaS/tech.
• Fluent Dutch and English (verbal and written).
• Proven ability to manage mid-market and enterprise customers.
• Proven success collaborating and building relationships with customers.
• Experience working with C-level/SVP executives and conducting executive reviews.
• Strong presentation, organizational and time-management skills.
• Experience in complex, multi-stakeholder environments.
• Ability to adapt priorities in a changing environment.
• Strong listening skills and problem-solving with customers.
• Experience handling customer escalations and driving resolution.

Responsibilities

• Develop and maintain long-term customer relationships as the leader of the ongoing account team for Europe-based customers.
• Build relationships at executive levels with customers and SPS.
• Increase customer lifetime value by onboarding, onboarding, additions and adoption.
• Lead regular business reviews (QBRs/EBRs) with clear outcomes.
• Identify opportunities to expand customer value (cross-sell, upsell, adoption growth).
• Align with customers on business goals and manage plans to achieve value.
• Ensure on-time delivery per contract and provide product feedback to teams.
• Manage ~40 accounts within portfolio, including mid-market and enterprise.
• Lead change management events.
• Communicate across SPS and customer stakeholders at all levels.
• Monitor and facilitate adoption of SPS features relative to business needs.

Skills

Customer Success

Account Management

SaaS

Executive communication

Cross-functional collaboration

Presentation skills

Time management

Multi-stakeholder navigation

Prioritization

Active listening

Escalation management

Education

Master's degree / HBO

Job description

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain!

Position Summary:

As a Customer Success Manager III , you act as a trusted advisor and strategic partner to a portfolio of mid‑market and enterprise customers across Europe. You are responsible for driving customer value, adoption, retention, and growth by aligning customer business objectives with our solutions. This role combines hands‑on customer engagement with executive‑level stakeholder management, ensuring long‑term partnerships and measurable outcomes across complex organisations. You will work cross‑functionally with sales, product, and delivery teams to deliver a consistent and high‑quality customer experience throughout the customer lifecycle.

Essential Responsibilities / Duties

• Develop and maintain long-term customer relationships as the leader of the ongoing account team for customers based throughout Europe
• Build and maintain relationships at the executive level, both with the customer and within SPS
• Increase customer lifetime value by monitoring customer trading partner onboarding, additions and adoption
• Lead regular business reviews (e.g., QBRs/EBRs) with clear outcomes and next steps
• Identify opportunities to expand customer value (cross‑sell, upsell, adoption growth)
• Maximize customer lifetime value by aligning with customer to understand their business goals and objectives, creating and managing plans for how SPS and customers achieve that value
• Ensure on‑time delivery of products or services per sales contract and provide product feedback to management or development teams
• Accountable for 40 accounts in portfolio at any given time which is a portfolio of mid‑market and large enterprise accounts
• Lead change management events
• Communicate effectively with multiple levels of both SPS and the customer, adjusting the message to the audience
• Serve as the go‑to person within SPS and the customer organization for general status and updates
• Monitor and facilitate the customer’s adoption of SPS product features and functions in relation to the customer's overall business needs

Minimum Requirements

• 3+ years of experience in Customer Success, Account Management, or Consulting, ideally in SaaS or technology
• Excellent verbal and written communication skills in Dutch and English
• Proven ability to manage mid‑market and enterprise customers
• Proven success collaborating and building strong relationships with customers
• Experience working closely with C-level / SVP-level executives for customers and executing executive business reviews
• Strong presentation skills
• Excellent organization and time management skills
• Experience with complex, multi‑stakeholder environments
• Ability to quickly assess and reassess priorities in a changing environment
• Strong listening skills with a thoughtful approach to addressing customer pain points
• Proven ability to manage customer escalations and drive to desired outcome

Preferred Experience

• Professional fluency in written and spoken Dutch (Flemish variant) is highly regarded.
• Proven success driving organization wide initiatives
• Experience in SaaS, retail, supply chain, or digital platforms
• Background in SaaS, consulting, transformation, or change management
• Experience working in international / European environments
• Master’s degree / HBO

Location:

Hybrid work opportunity with 2 days per week in the Breukelen office

What We Offer:

At SPS Commerce, we are committed to ensuring that each employee's compensation reflects their unique experiences, performance, and skills in their role. The salary range for this role considers several factors, including education, relevant skills, work history, certifications, location, and more. SPS Commerce offers a comprehensive benefits package designed to support employees’ health, well-being, and financial security. Benefits are country‑specific and aligned with local laws and market practices.

Commitment to our Employees:

At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact. We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Welcome to SPS Commerce — where innovation meets impact.

Why SPS Commerce?

• Impactful Work: Be part of a tech-driven, market-focused company that simplifies complex processes and helps products reach customers faster.
• Belonging Culture: We thrive on curiosity, collaboration, and celebrating wins together.
• Your voice matters here.
• Growth Opportunities: Enjoy diverse career paths, training, and visibility across roles — all within a company that values your contributions.
• Make Your Career Here: We invest in our people and provide the resources you need to succeed.
• At SPS, careers aren’t just grown — they’re made.
• We’re committed to creating a workplace where you’re empowered to do your best work, champion new ideas, and grow your career.
• When you succeed, we all succeed.
• We’re all about innovation, collaboration, and growth — and we’re just getting started.