Strategic CSM for Enterprise Growth & Revenue

DataSnipper; Amsterdam; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Equity (Stock Appreciation Rights)

Pension plan

Hybrid work model

28 vacation days

Daily lunches

NS business card

Learning & development

Global team

Company events

Wellbeing platform OpenUp

Job summary

DataSnipper is seeking a Strategic Customer Success Manager to lead our customer success strategy for top global accounts in accounting. You will drive adoption, retention, and expansion across a portfolio of enterprise customers, partnering with Sales, Marketing, and Product to align on outcomes and value.

You will manage senior relationships, develop success plans, and uncover additional uses for our Excel Agent. The role is hybrid in Amsterdam with a fast-growing, globally distributed team.

Qualifications

• 5+ years in a customer success role with global enterprise clients.

Responsibilities

• Enterprise Account Planning: Develop and execute success plans for strategic customers, aligning with Sales, Marketing and Product teams.
• Relationship Management: Cultivate multi-threaded relationships with key stakeholders across complex global customers.
• Revenue Expansion: Identify upsell/cross-sell opportunities and collaborate with GTM teams to maximize value.
• Customer Advocacy: Build and grow an advocacy program with customer success stories and testimonials.
• Improve the CS organization & beyond: Design scalable processes for the strategic accounts team.

Skills

Strategic accounts

Relationship mgmt

Revenue growth

Project management

Executive communication

English proficiency

Job description

DataSnipper is seeking a Strategic Customer Success Manager to lead our customer success strategy for top global accounts in accounting. You will drive adoption, retention, and expansion across a portfolio of enterprise customers, partnering with Sales, Marketing, and Product to align on outcomes and value.

You will manage senior relationships, develop success plans, and uncover additional uses for our Excel Agent. The role is hybrid in Amsterdam with a fast-growing, globally distributed team.