Strategic Customer Success Manager

DataSnipper; Amsterdam; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Equity (Stock Appreciation Rights)

Pension plan

Hybrid work model

28 vacation days

Daily lunches

NS business card

Learning & development

Global team

Company events

Wellbeing platform OpenUp

Job summary

DataSnipper is seeking a Strategic Customer Success Manager to lead our customer success strategy for top global accounts in accounting. You will drive adoption, retention, and expansion across a portfolio of enterprise customers, partnering with Sales, Marketing, and Product to align on outcomes and value.

You will manage senior relationships, develop success plans, and uncover additional uses for our Excel Agent. The role is hybrid in Amsterdam with a fast-growing, globally distributed team.

Qualifications

• 5+ years in a customer success role with global enterprise clients.

Responsibilities

• Enterprise Account Planning: Develop and execute success plans for strategic customers, aligning with Sales, Marketing and Product teams.
• Relationship Management: Cultivate multi-threaded relationships with key stakeholders across complex global customers.
• Revenue Expansion: Identify upsell/cross-sell opportunities and collaborate with GTM teams to maximize value.
• Customer Advocacy: Build and grow an advocacy program with customer success stories and testimonials.
• Improve the CS organization & beyond: Design scalable processes for the strategic accounts team.

Skills

Strategic accounts

Relationship mgmt

Revenue growth

Project management

Executive communication

English proficiency

Job description

About the role

We are looking for an ambitious and experienced Strategic Customer Success Manager. In this role, you are part of a fast-growing Customer Success team and build strong relationships with the largest global network accounts in the Accounting industry.

You take responsibility for the Customer Success strategy and the continuous growth of our existing customer portfolio. Your efforts will drive customer value and outcomes as well as uncover additional uses for our product. If you care about delivering value to customers, we would love to talk to you!

Why DataSnipper?

Audit and finance are still massively manual, and we’re changing that. DataSnipper is a $1B, bootstrapped unicorn with 600,000+ users across 180+ countries, already embedded in the daily workflows of top audit and accounting firms.

Now, we’re taking things further with our Excel Agent, bringing AI directly into where the work actually happens. Unlike generic AI tools, we don’t sit on the sidelines. Our AI operates inside Excel, with access to real documents and audit evidence — meaning it doesn’t just generate answers, it does the work, with full traceability.

We’re not just applying AI, we’re redefining how audit gets done. If you want to build something category-defining at scale, this is the place.

What you will do

• Enterprise Account Planning: Develop and execute success plans specifically designed for our strategic customers. Work closely with Sales, Marketing, and Product teams to develop the Customer Success strategy and to drive customer engagement.

• Relationship Management: Cultivate and nurture multi-threaded relationships with key stakeholders across complex global customers. Understand their business goals, challenges, and technology needs.

• Revenue Expansion: Drive customer expansion by identifying opportunities for upsell, cross-sell, and additional value-added services. Collaborate closely with other GTM teams to maximize value from these high-profile accounts.

• Customer Advocacy: Establish and grow a customer advocacy program within strategic customers. Leverage success stories and testimonials to highlight the impact of DataSnipper's solutions within this prestigious customer base.

• Improve the CS organization & beyond: Create & optimize processes for the strategic accounts team and beyond.

What you bring

• 5+ years in a customer success role, with a proven track record in working with global enterprise clients

• Possess a proactive mindset with a drive to innovate, develop new processes, and take on strategic initiatives aimed at achieving future-focused business outcomes

• Demonstrate strong project and time management skills with the ability to self-start, own tasks, and deliver successful results for customers

• Exceptional verbal and written communication skills, including the ability to present to executives and key decision-makers

• Strong affinity with the software industry and understanding of B2B relationships

• Full working proficiency in English

What We Offer:

• Be part of one of the fastest-growing, profitable unicorn scale-ups in the Netherlands with a global impact

• Equity (Stock Appreciation Rights) to share the company's success and growth

• Pension plan with a 6% contribution on top of your base salary

• 28 vacation days per year (full-time) to support your work-life balance

• Hybrid work model with at least 3 days onsite in our dynamic Amsterdam office

• Daily, freshly prepared lunches by our in-house chef to keep you energized

• NS business card for easy commuting to the office

• Access to continuous learning and development initiatives to grow your skills

• Engage with a vibrant international team spread across five global offices

• Company-wide events like DataSnipper GO, where global teams come together

• Access to OpenUp, a mental health and wellness platform supporting your wellbeing

Recruitment Process

• Recruiter Screen (30 minutes, online)

• Hiring Manager Interview (30 minutes, online)

• Assessment Interview (1 hour, on-site)

• Final Interview (30 minutes, online)