Strategic Client Success Manager

Eddy Grid; Utrecht; On-site; EUR 45,000 - 65,000; Full time

Job summary

Eddy Grid is seeking a Customer Success Manager to be the primary contact for your client portfolio, translating technical insights into clear client narratives and identifying opportunities to grow existing accounts. You’ll partner with Sales and Development to ensure clients maximize value from their energy assets.

Ideal candidates have 2+ years in a client-facing role, strong relationship-building skills, and a consultative approach to uncovering growth opportunities while maintaining high

Qualifications

• 2+ years in a client-facing role (account management, customer success, or technical sales)
• Natural relationship builder who earns trust with clients
• Trusted advisor with strong commercial instincts
• Clear, compelling communicator, both verbal and written
• Proactive and ownership-driven: clients know someone is in their corner

Responsibilities

• Serve as the primary contact for your client portfolio and manage day-to-day questions and strategic conversations
• Guide customers in maximizing value from their energy assets and translate insights into recommendations
• Spot growth opportunities within existing accounts and convert them into upsells
• Tell Eddy Grid's story to clients and their advisors/partners
• Translate technical insights into client narratives and relay customer voice back to Asset Performance, Sales and Development
• Proactively keep clients informed about market developments and asset performance
• Contribute to client retention by setting clear expectations and resolving issues quickly

Skills

Relationship building

Commercial instinct

Client-focused

Job description

Eddy Grid is seeking a Customer Success Manager to be the primary contact for your client portfolio, translating technical insights into clear client narratives and identifying opportunities to grow existing accounts. You’ll partner with Sales and Development to ensure clients maximize value from their energy assets.

Ideal candidates have 2+ years in a client-facing role, strong relationship-building skills, and a consultative approach to uncovering growth opportunities while maintaining high