Customer Success Manager - Customer Relations (Fluent Dutch Speaker)

Eddy Grid; Utrecht; On-site; EUR 45,000 - 65,000; Full time

Job summary

Eddy Grid is seeking a Customer Success Manager to be the primary contact for your client portfolio, translating technical insights into clear client narratives and identifying opportunities to grow existing accounts. You’ll partner with Sales and Development to ensure clients maximize value from their energy assets.

Ideal candidates have 2+ years in a client-facing role, strong relationship-building skills, and a consultative approach to uncovering growth opportunities while maintaining high

Qualifications

• 2+ years in a client-facing role (account management, customer success, or technical sales)
• Natural relationship builder who earns trust with clients
• Trusted advisor with strong commercial instincts
• Clear, compelling communicator, both verbal and written
• Proactive and ownership-driven: clients know someone is in their corner

Responsibilities

• Serve as the primary contact for your client portfolio and manage day-to-day questions and strategic conversations
• Guide customers in maximizing value from their energy assets and translate insights into recommendations
• Spot growth opportunities within existing accounts and convert them into upsells
• Tell Eddy Grid's story to clients and their advisors/partners
• Translate technical insights into client narratives and relay customer voice back to Asset Performance, Sales and Development
• Proactively keep clients informed about market developments and asset performance
• Contribute to client retention by setting clear expectations and resolving issues quickly

Skills

Relationship building

Commercial instinct

Client-focused

Job description

Job Description

You get energy from building client relationships, from spotting opportunities others miss, and from making sure customers get the most out of what they've invested in Eddy Grid. This role is for someone who combines genuine customer focus with a sharp commercial instinct. As Customer Success Manager, you are Eddy Grid's primary point of contact for your client portfolio. You translate technical insights from the Asset Performance team into clear client narratives, identify opportunities to grow existing accounts, and bring the voice of the customer back to Sales and Development.

Job Description

You get energy from building client relationships, from spotting opportunities others miss, and from making sure customers get the most out of what they've invested in Eddy Grid. This role is for someone who combines genuine customer focus with a sharp commercial instinct. As Customer Success Manager, you are Eddy Grid's primary point of contact for your client portfolio. You translate technical insights from the Asset Performance team into clear client narratives, identify opportunities to grow existing accounts, and bring the voice of the customer back to Sales and Development.

Job Requirements

What will you do?

• Serve as the primary point of contact for your client portfolio, from relationship management to day-to-day questions and strategic conversations
• Guide customers in getting the most from their energy assets and translate insights into concrete recommendations
• Spot growth opportunities within existing accounts and convert them into upsells
• Tell Eddy Grid's story compellingly to clients and their advisors / partners
• Translate technical insights into client narratives, and bring the voice of the customer back to Asset Performance, Sales, and Development
• Proactively keep clients informed about market developments and the performance of their assets
• Contribute to client retention by managing expectations clearly and resolving issues quickly

Who are you?

• 2+ years of experience in a client-facing role with a focus on relationship management — such as account management, customer success, or technical sales
• A natural relationship builder: you're at home with clients and create trust
• A trusted advisor with strong commercial instincts who converts growth opportunities in a natural, consultative way
• A clear, compelling communicator, both verbally and in writing
• Proactive and ownership-driven: your clients know there's always someone in their corner