Customer Success Manager - Customer Relations (Fluent Dutch Speaker)

Eddy Grid; Utrecht; Hybrid; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Hybrid

Job summary

Eddy Grid is seeking a Customer Success Manager to serve as the main contact for a portfolio of energy-focused clients. You will translate technical insights into actionable recommendations and help customers maximize the value of their energy assets.

With at least 2 years in a client-facing role, you build trust, spot growth opportunities, and communicate clearly in writing and speech. This hybrid role combines relationship management with strategic advisory for Eddy Grid and its partners.

Qualifications

• 2+ years of experience in a client-facing role focusing on relationship management.
• Strong relationship-building skills and ability to build trust.
• Clear, compelling communicator, both verbal and written.
• Ownership-driven with proactive attitude.

Responsibilities

• Serve as the primary contact for client portfolio and manage relationships.
• Guide customers to maximize value from energy assets.
• Spot growth opportunities and upsell.
• Convey Eddy Grid's story to clients and advisors.
• Translate insights into client narratives and feedback to internal teams.
• Proactively inform clients about market developments and asset performance.
• Contribute to client retention by managing expectations and resolving issues.

Skills

Client relationship management

Excellent communication

Business acumen

Job description

Customer Success Manager - Customer Relations (Fluent Dutch Speaker)

• Hybrid

You're the bridge between our customers and the energy transition making sure every business gets the most out of their investment in a more sustainable future.

You get energy from building client relationships, from spotting opportunities others miss, and from making sure customers get the most out of what they've invested in Eddy Grid. This role is for someone who combines genuine customer focus with a sharp commercial instinct. As Customer Success Manager, you are Eddy Grid's primary point of contact for your client portfolio. You translate technical insights from the Asset Performance team into clear client narratives, identify opportunities to grow existing accounts, and bring the voice of the customer back to Sales and Development.

Job requirements

What will you do?

Serve as the primary point of contact for your client portfolio, from relationship management to day-to-day questions and strategic conversations

Guide customers in getting the most from their energy assets and translate insights into concrete recommendations

Spot growth opportunities within existing accounts and convert them into upsells

Tell Eddy Grid's story compellingly to clients and their advisors / partners

Translate technical insights into client narratives, and bring the voice of the customer back to Asset Performance, Sales, and Development

Proactively keep clients informed about market developments and the performance of their assets

Contribute to client retention by managing expectations clearly and resolving issues quickly

Who are you?

2+ years of experience in a client-facing role with a focus on relationship management — such as account management, customer success, or technical sales

A natural relationship builder: you're at home with clients and create trust

A trusted advisor with strong commercial instincts who converts growth opportunities in a natural, consultative way

A clear, compelling communicator, both verbally and in writing

Proactive and ownership-driven: your clients know there's always someone in their corner