Strategic Business Analyst: Ecommerce & IT Enablement

Dyson Institute; Amsterdam; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Discount on Dyson products

Company Pension scheme

29 days annual holiday plan

Company Fitness plan

EAP (Employee Assistance Programme)

Life Assurance Plan

Transportation allowance

Job summary

Dyson Institute is seeking a skilled Business Analyst to join Dyson IT in Amsterdam on a 12-month, fixed-term basis. You will gather and document business requirements, run workshops, and translate needs into Epics and User Stories to drive delivery across our commercial and customer platforms.

You will work with Salesforce Service Cloud, Marketing Cloud, AEM and SAP Hybris, collaborating with stakeholders to optimise processes, support the project lifecycle, and foster adoption through training

Qualifications

• Experience as a Business Analyst in eCommerce or CRM.
• Experience with Salesforce Service Cloud and Marketing Cloud, AEM or SAP Hybris is a plus.
• Experience with Waterfall, Agile and Scrum methodologies.
• Strong communication and stakeholder management skills.
• Ability to gather requirements and analyze processes.

Responsibilities

• Run interviews and workshops to gather and validate requirements.
• Break down problems into epics, user stories and requirements.
• Develop process maps to improve clarity and efficiency.
• Support full project lifecycle with development, testing and change management.
• Act as internal consultant to stakeholders and drive improvements.
• Deliver training materials and user adoption resources.
• Provide post-go-live support and identify system enhancements.
• Balance workload and escalate conflicts; contribute to risk management.

Skills

Business Analysis

Stakeholder Management

Requirements Gathering

Process Modelling

Agile & Scrum

Communication

Self-motivation

Education

Business Analysis Certification

Tools

Salesforce Service Cloud

Salesforce Marketing Cloud

AEM

SAP Hybris

Job description

Dyson Institute is seeking a skilled Business Analyst to join Dyson IT in Amsterdam on a 12-month, fixed-term basis. You will gather and document business requirements, run workshops, and translate needs into Epics and User Stories to drive delivery across our commercial and customer platforms.

You will work with Salesforce Service Cloud, Marketing Cloud, AEM and SAP Hybris, collaborating with stakeholders to optimise processes, support the project lifecycle, and foster adoption through training