Senior Business Analyst

Dyson; Amsterdam; On-site; EUR 50,000 - 75,000; Full time

Benefits offered by this job

Discount on Dyson products

Company Pension scheme

29 days annual holiday plan

Company Fitness plan

Employee Assistance Programme

Job summary

Dyson is seeking a skilled Business Analyst to join its Global IT team in the Netherlands. You will drive analysis, requirements gathering and stakeholder engagement across CRM and eCommerce platforms to enable successful delivery.

The role emphasises collaboration, process improvement and hands-on support through project lifecycles. The ideal candidate has strong BA experience in commerce or CRM, familiarity with Salesforce Service Cloud, Marketing Cloud, AEM or SAP Hybris, and solid

Qualifications

• Proven experience as a Business Analyst in eCommerce or CRM domains.
• Experience with Salesforce Service Cloud, Salesforce Marketing Cloud, AEM or SAP Hybris is a plus.
• Experience executing methodologies including Waterfall, Agile and Scrum.
• Excellent written and verbal communication, able to translate technical concepts for non-technical stakeholders.

Responsibilities

• Deliver analysis activities with clearly defined outcomes and document requirements.
• Conduct stakeholder interviews and workshops to capture business needs.
• Create process maps and business models to improve clarity and efficiency.
• Support project lifecycle with development, testing and change activities.

Skills

Stakeholder management

Requirements gathering

Communication skills

Agile & Scrum

Problem solving

Education

BA degree or equivalent

Professional BA qualification

Tools

Salesforce Service Cloud

Salesforce Marketing Cloud

AEM

SAP Hybris

Job description

About Us

At Dyson, we demand the highest standard of performance from the technologies we engineer. Our people expect the same from the technology that supports them. We are a community that appreciates and advocates better engineering. A community of pioneers.

In the same way that Dyson engineers’ better technology to solve problems others ignore, Global IT transforms the way Dyson does business through world class and pioneering IT services and systems.

About The Team

At Dyson, we demand the highest standard of performance from the technologies we engineer. Our people expect the same from the technology that supports them. We are a community that appreciates and advocates better engineering. A community of pioneers.

Within Dyson IT, our aim is to create robust IT architecture, to manage data effectively and efficiently and continue to grow our world-class team. A team who is strategic, enabling business acceleration, growth and success. We empower our people to work in a multi-skilled, multi-role environment, helping to streamline projects and build skillsets within the team.

We have end to end accountability for the design, delivery and support of all business systems enabling Dysons global commercial, operational and enterprise business process in 82 markets. The team is arranged into investment areas including Commercial & Connectivity, Retail, Supply Chain & Manufacturing, Product Development – and many others.

About The Role

You will have the following key responsibilities:

Business Analysis

• Deliver analysis activities with clearly defined outcomes, including:
  • Executing interviews and workshops with stakeholders to gather, document, and validate business requirements
  • Breaking down complex business problems into manageable components (e.g., Epics, User Stories, Business Requirements, Non-functional requirements)
  • Develop process maps and business models to enhance clarity and efficiency
  • Support the full project lifecycle with any development, testing or business change needs
  • Continuously review and assess the project delivery to ensure it will meet business requirements
• Act as an internal consultant to stakeholders
• Active engagement within the BA community, acting as a role model to Interns, Graduates, Associates and peers

Training & User Adoption

• Develop training materials, user guides, and process documentation to support end-user adoption
• Supporting training sessions and workshops to familiarise users with new processes, workflows, and system functionality.
• Serve as a point of contact for post-go-live support, addressing user queries and identifying opportunities for system enhancements

Continuous Improvement & Ways of Working

• Be an advocate for evolving standards and practices around ways of working
• Drive continuous improvement within scrum or project teams through active participation in all ceremonies and meetings
• Balance and prioritise workload, escalating conflicting demands where necessary
• Contribute to risk management through raising, reviewing, monitoring and supporting their mitigation

About You

• Proven experience as a Business Analyst or in a similar role, and within the eCommerce or Customer Relationship Management domain
• Exposure to Commercial IT platforms such as Salesforce Service Cloud, Salesforce Marketing Cloud, AEM, SAP Hybris would be an advantage
• Experience in the execution of an implementation methodology including Waterfall, Agile and Scrum practices
• Demonstrated experience in requirements gathering and process analysis
• Professional qualifications within Business Analysis or a similar role would be an added benefit
• Excellent written and verbal communication skills, with an ability to articulate technical concepts to non-technical stakeholders
• Proven ability to build and maintain positive stakeholder relationships, as well as challenge and influence at all levels
• Self-driven with the ability to learn new skills and deliver under pressure
• Can achieve excellent results without supervision

Benefits

• Discount on Dyson products
• Company Pension scheme
• 29 days annual holiday plan
• Company Fitness plan
• EAP (Employee Assistance Programme)
• Life Assurance Plan
• Transportation allowance (0,23€/km regardless of the means of transport)
• Health Insurance – Medical Contribution
• Eye Examination & Computer Glasses Reimbursement

*Please note: New employees to Dyson in The Netherlands commence employment on a 12-month, fixed-term basis*

#LI-KH1

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.