Senior Business Analyst

Dyson Institute; Amsterdam; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Discount on Dyson products

Company Pension scheme

29 days annual holiday plan

Company Fitness plan

EAP (Employee Assistance Programme)

Life Assurance Plan

Transportation allowance

Job summary

Dyson Institute is seeking a skilled Business Analyst to join Dyson IT in Amsterdam on a 12-month, fixed-term basis. You will gather and document business requirements, run workshops, and translate needs into Epics and User Stories to drive delivery across our commercial and customer platforms.

You will work with Salesforce Service Cloud, Marketing Cloud, AEM and SAP Hybris, collaborating with stakeholders to optimise processes, support the project lifecycle, and foster adoption through training

Qualifications

• Experience as a Business Analyst in eCommerce or CRM.
• Experience with Salesforce Service Cloud and Marketing Cloud, AEM or SAP Hybris is a plus.
• Experience with Waterfall, Agile and Scrum methodologies.
• Strong communication and stakeholder management skills.
• Ability to gather requirements and analyze processes.

Responsibilities

• Run interviews and workshops to gather and validate requirements.
• Break down problems into epics, user stories and requirements.
• Develop process maps to improve clarity and efficiency.
• Support full project lifecycle with development, testing and change management.
• Act as internal consultant to stakeholders and drive improvements.
• Deliver training materials and user adoption resources.
• Provide post-go-live support and identify system enhancements.
• Balance workload and escalate conflicts; contribute to risk management.

Skills

Business Analysis

Stakeholder Management

Requirements Gathering

Process Modelling

Agile & Scrum

Communication

Self-motivation

Education

Business Analysis Certification

Tools

Salesforce Service Cloud

Salesforce Marketing Cloud

AEM

SAP Hybris

Job description

About Us

At Dyson, we demand the highest standard of performance from the technologies we engineer. Our people expect the same from the technology that supports them. We are a community that appreciates and advocates better engineering. A community of pioneers. In the same way that Dyson engineers’ better technology to solve problems others ignore, Global IT transforms the way Dyson does business through world class and pioneering IT services and systems.

About The Team

At Dyson, we demand the highest standard of performance from the technologies we engineer. Our people expect the same from the technology that supports them. We are a community that appreciates and advocates better engineering. A community of pioneers. Within Dyson IT, our aim is to create robust IT architecture, to manage data effectively and efficiently and continue to grow our world-class team. A team who is strategic, enabling business acceleration, growth and success. We empower our people to work in a multi-skilled, multi-role environment, helping to streamline projects and build skillsets within the team. We have end to end accountability for the design, delivery and support of all business systems enabling Dysons global commercial, operational and enterprise business process in 82 markets. The team is arranged into investment areas including Commercial & Connectivity, Retail, Supply Chain & Manufacturing, Product Development - and many others.

About The Role

You will have the following key responsibilities:

• Business Analysis Deliver analysis activities with clearly defined outcomes, including:
• Executing interviews and workshops with stakeholders to gather, document, and validate business requirements
• Breaking down complex business problems into manageable components (e.g., Epics, User Stories, Business Requirements, Non-functional requirements)
• Develop process maps and business models to enhance clarity and efficiency
• Support the full project lifecycle with any development, testing or business change needs
• Continuously review and assess the project delivery to ensure it will meet business requirements
• Act as an internal consultant to stakeholders
• Active engagement within the BA community, acting as a role model to Interns, Graduates, Associates and peers
• Training & User Adoption Develop training materials, user guides, and process documentation to support end-user adoption
• Supporting training sessions and workshops to familiarise users with new processes, workflows, and system functionality.
• Serve as a point of contact for post-go-live support, addressing user queries and identifying opportunities for system enhancements
• Continuous Improvement & Ways of Working Be an advocate for evolving standards and practices around ways of working
• Drive continuous improvement within scrum or project teams through active participation in all ceremonies and meetings
• Balance and prioritise workload, escalating conflicting demands where necessary
• Contribute to risk management through raising, reviewing, monitoring and supporting their mitigation

About You

• Proven experience as a Business Analyst or in a similar role, and within the eCommerce or Customer Relationship Management domain
• Exposure to Commercial IT platforms such as Salesforce Service Cloud, Salesforce Marketing Cloud, AEM, SAP Hybris would be an advantage
• Experience in the execution of an implementation methodology including Waterfall, Agile and Scrum practices
• Demonstrated experience in requirements gathering and process analysis
• Professional qualifications within Business Analysis or a similar role would be an added benefit
• Excellent written and verbal communication skills, with an ability to articulate technical concepts to non-technical stakeholders
• Proven ability to build and maintain positive stakeholder relationships, as well as challenge and influence at all levels
• Self-driven with the ability to learn new skills and deliver under pressure
• Can achieve excellent results without supervision

Benefits

• Discount on Dyson products
• Company Pension scheme
• 29 days annual holiday plan
• Company Fitness plan
• EAP (Employee Assistance Programme)
• Life Assurance Plan
• Transportation allowance (0,23€/km regardless of the means of transport)
• Health Insurance - Medical Contribution
• Eye Examination & Computer Glasses Reimbursement

Please note: New employees to Dyson in The Netherlands commence employment on a 12-month, fixed-term basis

#LI-KH1

Dyson is an equal opportunity employer.

We know that great minds don't think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity. At Dyson we are focused on solving the problems that others have ignored; solving them first using our technology and ingenuity. In order to achieve this we need to pioneer technologies that are different and authentic. This is the core of what we do and who we are. We must strive to create the future, every single day by developing new things, different things, things that go against the grain with a diverse and global team of ingenious minds. Dyson employs 14,000 people and is present in more than 80 countries. And while we are growing fast we want Dyson to remain a start-up in spirit with the freedom of experimentation and learning, constantly reinventing our products as well as reinventing how we work, how we sell and how we support our owners. At the same time we are working through the James Dyson Foundation, James Dyson Award and Dyson Institute to inspire future engineers and pioneering a new approach to engineering education. Underlining everything we do in this diverse environment is the need to always show respect, supporting each other as one team to overcome whatever challenges we encounter. We drive empowerment, development and equality in an inclusive environment for our people around the world. The future doesn't just happen, we look to make it happen, to achieve leaps through pioneering new ideas.