Global Head of eCommerce Technology & Transformation

Dyson; Amsterdam; On-site; EUR 120,000 - 180,000; Full time

Job summary

Dyson Netherlands seeks a Head of IT eCommerce to own the global eCommerce technology estate, ensuring reliable day-to-day operations and a forward-looking transformation roadmap. You will balance live service excellence with large-scale platform changes, leading a global team of analysts, architects and managers to deliver value.

You will drive modern engineering practices, AI adoption and cross-functional collaboration, while maintaining service stability and performance across peak periods.

Qualifications

• Have implemented eCommerce solutions at scale with understanding of architecture and business capabilities.
• Experience leading transformational programmes and managing technical/dependent processes.
• Up-to-date knowledge of AI and its use within eCommerce.
• Experience building DevOps aligned teams for 24/7 eCommerce operations.

Responsibilities

• Own the health, performance, security and availability of Dyson's global eCommerce estate and support peak trading periods.
• Partner with business teams to prioritise and deliver improvements based on value, risk and effort.
• Maintain a prioritised pipeline of changes, technical debt reduction and regulatory requirements.
• Define and own the eCommerce technology strategy, roadmap and target architecture, aligning with Global IT strategy.
• Lead major platform transformation programmes with clear accountability for delivery outcomes, dependencies and risks.
• Ensure transformation does not compromise live services; drive adoption of modern engineering, product, data, automation and AI.
• Oversee transition of new capabilities into sustainable operational ownership and provide technology insights to leadership.

Skills

Global leadership

Senior stakeholder communication

Strategic thinking

Change management

Problem solving

Hybrid/DevOps mindset

Team building

People leadership

Tools

SAP Hybris

Adobe Commerce

Magento

ERP

CRM

PIM

OMS

Job description

Dyson Netherlands seeks a Head of IT eCommerce to own the global eCommerce technology estate, ensuring reliable day-to-day operations and a forward-looking transformation roadmap. You will balance live service excellence with large-scale platform changes, leading a global team of analysts, architects and managers to deliver value.

You will drive modern engineering practices, AI adoption and cross-functional collaboration, while maintaining service stability and performance across peak periods.