Strategic Account Manager - Financial Software

Talent Partners Limited; Utrecht; Hybrid; EUR 90,000 - 140,000; Full time

Benefits offered by this job

Six-figure OTE potential

25 days annual leave

Pension scheme

Travel allowance

Additional insurance benefits

International software business

Job summary

Talent Partners Limited is recruiting an experienced Strategic Account Manager on behalf of an established international financial software business. You will own a portfolio of customers across BENELUX, driving retention and commercial growth with senior stakeholders.

The role focuses on strategic account management, customer success, and expanding revenue from existing relationships, across a hybrid Utrecht-based setup with regular UK/NL travel as required.

Qualifications

• At least five years of relevant experience in Account Management, Key Account Management or Customer Success.
• Background in SaaS, enterprise software or technology-led business.
• Strong track record of retaining and developing existing customer relationships.
• Commercial experience in renewals, upselling, cross-selling or account expansion.
• Confidence engaging with senior customer stakeholders and building lasting business relationships.
• Strong organisational, communication and relationship management skills.
• Ability to coordinate customer initiatives and smaller software-related projects.
• Fluent Dutch and English skills are essential.

Responsibilities

• Manage and develop a portfolio of established customer accounts across BENELUX.
• Build trusted relationships with senior decision-makers and key stakeholders.
• Develop strategic account plans and conduct regular business reviews.
• Own customer satisfaction, retention and long-term account development.
• Act as a trusted advisor and primary contact for customers.
• Identify and develop upsell and cross-sell opportunities within existing accounts.
• Support contract renewals and commercial negotiations.
• Collaborate with internal Sales and Product teams to drive account expansion and revenue growth.
• Coordinate smaller customer projects and software upgrades with delivery and technical teams.

Skills

Account Management

SaaS

Renewals

Upselling

Stakeholder Engagement

Relationship Management

Project Coordination

Dutch-English Fluency

Job description

Talent Partners is recruiting an experienced Strategic Account Manager on behalf of an established international financial software business.

This is an opportunity to take ownership of a portfolio of existing customers across the BENELUX region, develop long-term relationships and drive customer retention and commercial growth.

You'll work closely with senior customer stakeholders, understand their business needs and identify opportunities to deliver additional value through software solutions and services.

The primary focus is strategic account management, customer retention and growing revenue from existing relationships.

Key Responsibilities

Strategic Account Management

• Manage and develop a portfolio of established customer accounts.
• Build trusted relationships with senior decision-makers and key stakeholders.
• Develop strategic account plans and conduct regular business reviews.
• Take ownership of customer satisfaction, retention and long-term account development.
• Act as a trusted advisor and key point of contact for your customers.

Commercial Growth

• Identify and develop upselling and cross selling opportunities within existing accounts.
• Support contract renewals and commercial negotiations.
• Understand customer needs and recommend appropriate software solutions and services.
• Collaborate with internal Sales and Product teams to drive account expansion and revenue growth.

Customer Success and Coordination

• Coordinate smaller customer projects, software upgrades and change requests.
• Work with internal delivery and technical teams to ensure successful customer outcomes.
• Maintain clear communication around project progress, timelines and expectations.
• Help resolve customer issues and support ongoing product adoption.

What we are looking for

• At least five years' relevant experience in Account Management, Key Account Management or Customer Success.
• A background in SaaS, enterprise software or a technology-led business.
• A strong track record of retaining and developing existing customer relationships.
• Demonstrable commercial experience in renewals, upselling, cross-selling or account expansion.
• Confidence engaging with senior customer stakeholders and building lasting business relationships.
• Strong organisational, communication and relationship management skills.
• The ability to coordinate customer initiatives and smaller software-related projects.
• Fluent Dutch and English skills essential.

Experience within financial software, fintech or financial services technology would be particularly relevant, although candidates from other enterprise software environments are encouraged to apply.

Location and Working Arrangements

The position is based in Utrecht, with an expectation of office attendance of up to four days per week. Regular customer engagement is an important part of the role, with weekly visits expected, primarily within the Netherlands. Occasional travel across the wider BENELUX region may also be required.

What Is on Offer?

• Attractive base salary and performance-related commission, with six-figure OTE potential.
• Opportunity to take ownership of and grow an established portfolio of strategic customers.
• An international software business with a broad range of solutions.
• 25 days' annual leave and Dutch holiday allowance.
• Pension scheme, travel allowance and additional insurance benefits.
• An initial 12-month fixed-term contract, with the expectation of becoming permanent, subject to performance and business requirements.

Interested?

If you're an experienced Account Manager who enjoys building customer relationships, identifying commercial opportunities and delivering long-term customer value, this could be the next role for you!