Store Operations & Growth Leader

On; Amsterdam; On-site; EUR 41,000 - 52,000; Full time

Job summary

On is the fastest-growing global sports brand expanding and optimizing its retail store operations. You will work with Retail Operations, Retail Tech, Retail Training, and the global DTC Retail team to elevate store processes and drive operational excellence.

You will collaborate with store teams to manage workload across departments, steer special projects, ensure smooth technical operations, and implement omni-channel opportunities in our retail stores.

Qualifications

• 5+ years of relevant retail experience.
• Experience coordinating cross-functional projects.
• Entrepreneurial growth mindset and continuous improvement.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication.
• Proven ability to lead and develop high-performing teams.
• Strong problem-solving and decision-making in fast-paced environments.

Responsibilities

• Maintain optimal stock levels and inventory accuracy.
• Plan visual change-outs and updates for sell-through optimization.
• Oversee all talent matters: time tracking, payroll, absence, conduct, performance.
• Ensure effective in-store training delivered by the training lead.
• Develop plans for team leads' growth and performance.
• Lead recruitment and onboarding of lead advisors and advisors.
• Create and manage staff schedules for optimum team coverage.
• Implement action plans to sustain high team engagement.
• Maintain high stock accuracy and BoH operational efficiency.
• Lead BoH team development and management.
• Coordinate transportation of products with product operations.
• Oversee stock counts from preparation to discrepancy investigations.
• Foster a collaborative and positive team spirit.
• Demonstrate commitment to exceptional customer service.
• Embrace new ideas to drive store success.
• Uphold integrity and professionalism.

Skills

Retail experience

Project management

Entrepreneurial mindset

Organizational skills

Communication skills

Leadership & development

Problem solving

Job description

On is the fastest-growing global sports brand expanding and optimizing its retail store operations. You will work with Retail Operations, Retail Tech, Retail Training, and the global DTC Retail team to elevate store processes and drive operational excellence.

You will collaborate with store teams to manage workload across departments, steer special projects, ensure smooth technical operations, and implement omni-channel opportunities in our retail stores.