Store Operations Process Expert – Data-Driven Optimizer

Action; Medemblik; On-site; EUR 52,000 - 74,000; Full time

Benefits offered by this job

Company laptop

Mobile phone

Pool car for store and DC visits

Flexible working hours

Action Academy learning & development

Job summary

Action, a leading European discount retailer, seeks a Process Expert Store Operations based at our HQ in Zwaagdijk- Oost. You will own and continually improve core in-store processes, from inbound logistics to returns, while driving stock accuracy across 3,000+ stores.

You will translate operational issues into structured actions and create clear manuals for consistent execution. You will collaborate with Logistics, IT and commercial teams, visiting stores to validate processes and gather

Qualifications

• Bachelor's degree in business administration, retail management, logistics or related field.
• 3-5 years experience in retail store operations or process management; consultancy, logistics / supply chain backgrounds are also welcome if you have strong affinity with in-store processes
• Comfortable working with large data sets in Excel; able to translate data into actionable insights and clear reports or dashboards
• Experience with SAP or a comparable ERP / WMS system would be helpful
• Fluent in English (written and spoken) plus at least one other European language
• Strong communicator who can engage effectively with store managers, area managers and senior stakeholders

Responsibilities

• Manage and continuously improve key store operational processes such as and including inbound logistics, replenishment, ordering, and returns.
• Monitor and analyse stock availability and accuracy across all Action stores, using data sets and dashboards to identify trends and constantly drive improvements
• Act as the primary process and systems contact for store management, Regional Managers, Area Managers and Country Teams — translating operational issues into structured improvement actions
• Create clear process documentation, manuals and training materials that enable store teams to work consistently and effectively
• Visit stores, to validate processes on the ground, build relationships and gather first-hand insights
• Work closely with Logistics, Commerce, IT and other stakeholders to implement process and system improvements and ensure day-to-day operational stability

Skills

Data analysis in Excel

Dashboards & reporting

Stakeholder communication

Process improvement

Shop-floor understanding

Education

Bachelor's degree in business administration

Tools

SAP

ERP / WMS

Job description

Action, a leading European discount retailer, seeks a Process Expert Store Operations based at our HQ in Zwaagdijk- Oost. You will own and continually improve core in-store processes, from inbound logistics to returns, while driving stock accuracy across 3,000+ stores.

You will translate operational issues into structured actions and create clear manuals for consistent execution. You will collaborate with Logistics, IT and commercial teams, visiting stores to validate processes and gather