Software & Solutions Support Specialist (m/w/d) INFORMATION TECHNOLOGY BRANCH OFFICE GERMANY, MEERBUSCH, GERMANY We are looking for a Software & Solutions Support Specialist.

Kyocera Document Solutions, Inc.; Netherlands; Remote; EUR 42.000 - 65.000; Vollzeit

Benefits dieser Stelle

Company pension

Capital-forming benefits

Special leave

PME family services

JobRad bike leasing

Team events

Summer/Christmas party

Zusammenfassung

KYOCERA Document Solutions Inc. is seeking a Software & Solutions Support Specialist (m/w/d) to join our Europe HQ team at Schiphol-Rijk, The Netherlands.

You will launch new products, test software and provide technical support for HyPAS and SAP/barcode printing solutions. You will work with customers and internal specialists, handle incident tickets, perform technical investigations, and provide on-site support at client premises, ensuring rapid issue resolution and high service quality.

Qualifikationen

• Degree in engineering, business administration, or equivalent
• Initial professional experience in the field with industry knowledge
• Knowledge of Windows, Mac, Linux, Windows Server
• Experience with virtual environments and containers
• Knowledge of networking and cloud environments (Azure, AWS, GCP)
• Independent, structured, organized work approach
• Team spirit for collaboration with internal and external partners
• Excellent English and German (written and spoken)

Aufgaben

• Launch new products and provide support for product changes in the market
• Conduct software tests for portfolio and solution components per specifications
• Provide technical support for HyPAS and SAP/barcode printing solutions
• Process and manage incident and documentation tickets per defined OLA guidelines
• Conduct technical investigations of solutions, third-party systems and customer environments
• On-site support at the customer premises (installation, analysis, log collection)
• Collaborate with customers and internal specialists to resolve issues quickly

Kenntnisse

Windows OS

Linux

Cloud environments

Virtualization

Networking

Ausbildung

Engineering or Business degree

Tools

HyPAS

SAP

Barcode printing

Jobbeschreibung

Software & Solutions Support Specialist (m/w/d)

Location: HQ Europe, Schiphol-Rijk, The Netherlands

Your responsibilities will include:

• Launching new products and providing support for product changes in the market
• Conducting software tests for portfolio and solution components in accordance with specifications
• Providing technical support for HyPAS and SAP/barcode printing solutions (e.g. ticket processing, developer support, workshops, evaluations)
• Processing and managing incident and documentation tickets in accordance with defined OLA guidelines
• Conducting technical investigations of solutions, third-party systems and customer environments
• On-site support at the customer’s premises (e.g. installation, analysis, log collection)
• Working closely with customers and internal specialist departments to resolve issues quickly

Our requirements:

• You have a degree in engineering or business administration, or equivalent qualifications
• You have initial professional experience in the field described, as well as in-depth industry and technical knowledge
• Knowledge of operating systems (Windows, Mac, Linux, Windows Server), virtual environments (server, desktop, container), network technology and cloud environments (Azure, AWS, GCP)
• An independent, structured and organised approach to work
• Team spirit for trusting collaboration with internal and external partners
• Very good written and spoken English and German
• The security of a large corporation combined with a high degree of flexibility
• Short decision-making processes thanks to a flat organisational structure
• A pleasant, team-oriented working atmosphere
• A varied role with a high degree of personal responsibility
• An attractive, performance-based salary and bonus scheme
• Employer-funded occupational pension scheme and capital-forming benefits
• Special leave for predefined occasions
• Access to PME family services
• JobRad bike leasing – the option to lease a company bike for all employees
• Team and company events such as summer and christmas party