Service Business Transformation Specialist (m/w/d) INFORMATION TECHNOLOGY BRANCH OFFICE GERMANY, MEERBUSCH, GERMANY

Kyocera Document Solutions, Inc.; Netherlands; Remote; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Special leave for predefined occasions

Employer-funded occupational pension

Capital-forming benefits

Bonus scheme

Job summary

KYOCERA Document Solutions Inc. is seeking a Service Business Transformation Specialist to analyze service data, develop dashboards and KPIs, and drive cost reductions through data-driven recommendations.

The role requires leveraging Lean/Six Sigma methodologies and collaborating with cross-functional teams to implement process improvements in a dynamic corporate environment.

Qualifications

• A degree in engineering or business administration, or equivalent qualifications.
• Several years of professional experience and solid industry-specific and technical expertise.
• Knowledge of Microsoft 365 / BI tools (e.g. Power BI, Tableau) / service management systems / SAP.
• Independent, structured and organised approach to work.
• Team spirit for trusting collaboration with internal and external partners.
• Very good written and spoken English and German.
• The security of a large corporation combined with a high degree of flexibility.
• Short decision-making processes thanks to a flat organisational structure.
• A pleasant, team-oriented working atmosphere.
• A varied role with a high degree of personal responsibility.
• An attractive, performance-based salary and bonus scheme.
• Employer-funded occupational pension scheme and capital-forming benefits.
• Special leave for predefined occasions.

Responsibilities

• Analyze and evaluate service and performance data to identify trends, uncover optimization potential, and support informed business decisions
• Create, maintain, and continuously improve reports, dashboards, and KPIs to monitor and manage service performance
• Develop data-driven recommendations to optimize processes, improve operational efficiency, and reduce costs
• Support transformation initiatives through service trend analysis, business case development, and the creation of improvement proposals
• Act as a change agent by supporting organizational transformation processes and ensuring the successful adoption of new ways of working and processes
• Collaborate closely with cross-functional teams to implement process improvements and continuous improvement initiatives
• Apply structured methodologies such as Lean or Six Sigma to identify inefficiencies and drive sustainable operational improvements

Skills

Analytical skills

Structured/organized work style

Team collaboration

Lean Six Sigma

English & German proficiency

Education

Engineering or Business Administration degree

Tools

Power BI

Tableau

Service management systems

SAP

Job description

Service Business Transformation Specialist (m/w/d)

Posted: [Date vacancy] | Category: [Category vacancy] | Location: HQ Europe, Schiphol-Rijk, The Netherlands

Your responsibilities will include:

• Analyze and evaluate service and performance data to identify trends, uncover optimization potential, and support informed business decisions
• Create, maintain, and continuously improve reports, dashboards, and KPIs to monitor and manage service performance
• Develop data-driven recommendations to optimize processes, improve operational efficiency, and reduce costs
• Support transformation initiatives through service trend analysis, business case development, and the creation of improvement proposals
• Act as a change agent by supporting organizational transformation processes and ensuring the successful adoption of new ways of working and processes
• Collaborate closely with cross-functional teams to implement process improvements and continuous improvement initiatives
• Apply structured methodologies such as Lean or Six Sigma to identify inefficiencies and drive sustainable operational improvements

Our requirements:

• A degree in engineering or business administration, or equivalent qualifications
• Several years of professional experience and solid industry-specific and technical expertise
• Knowledge of Microsoft 365 / BI tools (e.g. Power BI, Tableau) / service management systems / SAP
• An independent, structured and organised approach to work
• Team spirit for trusting collaboration with internal and external partners
• Very good written and spoken English and German
• The security of a large corporation combined with a high degree of flexibility
• Short decision-making processes thanks to a flat organisational structure
• A pleasant, team-oriented working atmosphere
• A varied role with a high degree of personal responsibility
• An attractive, performance-based salary and bonus scheme
• Employer-funded occupational pension scheme and capital-forming benefits
• Special leave for predefined occasions