Business Support Specialist - Tech 3

Bertelsmann; Gennep; Remote; EUR 29,000 - 46,000; Full time

Job summary

Arvato in the Netherlands is seeking a Business Support Specialist for its High Tech division, focusing on optimizing WMS-driven processes and collaborating with IT to deliver smart logistics solutions.

You will translate data and customer needs into improvements, manage change requests, and support system implementations across Europe, with growth opportunities in project management and continuous improvement.

Qualifications

• Bachelor’s degree (HBO) in Logistics, Technology, Business Administration, or a similar field.
• Experience with and affinity for IT systems (ERP/WMS); experience with SAP is a plus, as many of our customers operate within this environment.
• Strong analytical skills and an interest in logistics, engineering, and automation.
• Advanced skills in MS Office (Excel, Power BI, PowerPoint, Visio).
• Proactive, detail-oriented, and a strong team player.

Responsibilities

• Manage and coordinate WMS-related change requests in collaboration with IT and stakeholders.
• Analyze business and operational needs and translate them into system and process improvements.
• Execute and support testing of system changes to ensure quality and performance.
• Participate in and support projects related to system implementations and optimizations.
• Act as a key point of contact between operations, IT, and external stakeholders.

Skills

Analytical thinking

Proactive

Team player

Education

Bachelor HBO in Logistics/Technology/Business Administration

Tools

SAP

ERP/WMS

Power BI

MS Office

Job description

Ready to take the next step in your career as aBusiness Support Specialistwithin a high-tech logistics environment? In this role, you will join High Techdivision. You will work on optimizing processes, improving systems, and increasing efficiency within a highly automated supply chain. You will play a key role in translating data and customer needs into smart logistics solutions.

You will be part of an international and innovative environment where automation, Warehouse Management Systems, and continuous improvement are at the core of everything we do. You will collaborate with multiple stakeholders across Europe and contribute to one of the most advanced logistics operations in the region.

YOUR TASKS

As a Business Support Specialist, you focus on optimizing and improving system-driven processes, with a strong emphasis on Warehouse Management Systems and collaboration with IT. You play a key role in managing change requests, testing system improvements, and supporting project implementations.

• Manage and coordinate WMS-related change requests in collaboration with IT and stakeholders;
• Analyze business and operational needs and translate them into system and process improvements;
• Execute and support testing of system changes to ensure quality and performance;
• Participate in and support projects related to system implementations and optimizations;
• Act as a key point of contact between operations, IT, and external stakeholders.

We are looking for an analytical and proactive professional who thrives in a dynamic, international logistics environment.

• Bachelor’s degree (HBO) in Logistics, Technology, Business Administration, or a similar field;
• Experience with and affinity for IT systems (ERP/WMS); experience with SAP is a plus, as many of our customers operate within this environment;
• Strong analytical skills and an interest in logistics, engineering, and automation;
• Advanced skills in MS Office (Excel, Power BI, PowerPoint, Visio);
• Proactive, detail-oriented, and a strong team player.

Please note that visa sponsorship is not available for this position.

WHAT’S IN IT FOR YOU

Experience matters. But at Arvato, your development doesn’t stop. In this role, you will work with advanced systems and automation technologies within an environment where continuous improvement and innovation are at the core.

• A gross monthly salary between € 2.607– € 4.164 based on 40 hours, depending on your experience;
• Time-for-time arrangement;
• 25 vacation days with the possibility to extend to 28;
• A company laptop and phone (also for personal use);
• Travel allowance;
• Employee benefits @ work (discounts on various products and services);
• Discounts on your gym membership and bike plan;
• An active employee association with informal activities and team outings;
• Opportunities to further develop yourself in project management and continuous improvement. Interested in methodologies such as Lean or PRINCE2 but not yet fully experienced? We offer you the opportunity to grow and develop these skills with us.

Additional Information

Disclosure requirements pertaining to the collection of your personal data:

Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.

The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here .

You can contact the company’s Data Protection Officer at the above-mentioned postal address.

Further information on data protection and your rights can be found here .