Sneaker Maker - Part Time - Amsterdam

Golden Goose; Amsterdam; On-site; EUR 13,000 - 20,000; Part time

Job summary

Golden Goose is seeking a passionate individual to build our customer experience in Amsterdam. The Sneaker Maker role focuses on co-creation, transforming GG items into distinctive pieces that reflect client identity, while guiding customers through a personalized journey.

Key duties include co-creating with clients, cross-selling, managing pre/post-sale activities, and ensuring GDPR and safety compliance. Fluency in English is required, with design background welcomed.

Qualifications

• Fluent in English; additional languages a plus.
• Experience in retail or customer service preferred.
• Strong problem solving and time management.
• Artistic drawing/hand-drawing skills and basic sewing.
• Empathetic, proactive communication and teamwork.
• Willing to learn and adapt to evolving customer needs.
• High school diploma; design background is a plus.

Responsibilities

• Co-create personalized GG products with clients using drawing and illustration techniques.
• Guide clients through the co-creation experience, upholding brand values and storytelling.
• Support sales with cross-selling and up-selling across pre-sale and post-sale activities.
• Handle pre-sale/post-sale tasks including inventory and customer loyalty programs.
• Register customers on the Golden App for segmentation and profiling.
• Maintain the co-creation area following merchandising standards.
• Assist with store operations including opening/closing and inventory management.
• Ensure GDPR and health & safety compliance.
• Utilize IT tools such as Golden App, Salesforce, Xstore, and Stealth to enhance processes.

Skills

English fluency

Retail sales

Customer service

Problem solving

Time management

Artistic skills

Hand-drawing

Communication

Interpersonal skills

Team player

Adaptability

Education

High school diploma

Design background preferred

Job description

Golden Goose is a journey of love and authenticity, leading you to embrace your true self, where tradition and innovation merge into timeless, one-of-a-kind creations.

DESCRIPTION

We are looking for a passionate talent to build our customer experience.

MISSION

The Sneaker Maker role is centered around Co-creation services transforming GG items into distinctive pieces that resonate with client needs and identity. This position is not just about crafting custom sneakers, it is an invitation to inspire and deeply connect with clients, offering a personalized and empathetic co-creation experience that fosters durable connections with the brand.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Co-create personalized GG products with the clients employing a variety of drawing and illustration techniques;

Guide clients through a unique co-creation experience, maintaining the brand’s values and storytelling throughout their journey in the store;

Play a proactive role in the sales process, aiming to meet business goals through strategic cross-selling and up-selling. Support encompasses pre-sale and post-sale activities (including inventory management and customer loyalty efforts), contributing broadly to the store’s operations;

Ensure that customers are properly registered on the Golden App for effective customer segmentation and profiling;

Maintain the co-creation area in good conditions adhering to our visual merchandising standards;

Assist with store operational procedures, including opening/closing, inventory management, and maintaining compliance with GDPR and health & safety standards;

Utilize IT and digital tools effectively to enhance business processes and customer engagement (Golden App, Sales Force, Xstore, Stealth).

KEY REQUIREMENTS

Fluency in English. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce.

Sales Experience: previous experience preferably in retail/ Customer service sector is considered as a plus.

Problem solving and time management skills

Artistic skills and hand-drawings abilities (marker, watercolor, acrylic painting, little embroidery and basic sewing skills)

Empathy, solid communication and interpersonal skills, strong team attitudes

Flexibility to adapt to the evolving needs of the business and our customers.

High school degree at least (design field is preferable)

Location: Amsterdam

Part Time 21 h/week

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We are an equal opportunity employer and passionately believe that our strength lies in people youniqueness We encourage applications from individuals of all backgrounds, experiences and perspectives.Because people are at the heart of everything we do.