Sales Assistant - Amsterdam

Golden Goose Group; Amsterdam; Hybrid; EUR 30,000 - 42,000; Full time

Job summary

Golden Goose Group in Amsterdam seeks a Sales Assistant (Style Maker) to introduce clients to the Golden world, crafting personalized total looks and fostering enduring relationships. The role centers on delivering a premium experience and guiding clients through our heritage and values.

The successful candidate will engage customers with product insights, drive up-selling and cross-selling, and maintain store presentation according to brand standards.

Qualifications

• Fluency in English
• 1–3 years of relevant luxury retail experience
• Self-motivation with positive attitude and selling techniques
• Strong customer focus with presentation, interpersonal, and communication skills
• Ability to monitor industry trends and understand local market (online and offline)
• Flexibility to adapt to evolving business needs
• Strong team player

Responsibilities

• Assist customers in expressing their personality through their dream looks, contributing to store targets and customer satisfaction.
• Engage in the sales process by providing product insights, recommending items, and applying up-selling and cross-selling strategies.
• Cultivate positive customer relationships within the Golden Family using omnichannel tools to provide updates, recommendations, and personalized offers.
• Contribute to store presentation with visual displays and adherence to brand image and standards.
• Assist with store operations including opening/closing, inventory management, and GDPR and health & safety compliance.
• Utilize IT and digital tools to enhance processes and customer engagement (Golden App, Sales Force, Xstore, Stealth).

Skills

Customer service

Luxury retail

Sales techniques

English fluency

Interpersonal skills

Team player

Presentation

Tools

Golden App

Sales Force

Xstore

Stealth

Job description

GoldenGooseisajourneyofloveandauthenticity,leadingyoutoembraceyourtrueself,wheretraditionandinnovationmergeintotimeless,one-of-a-kindcreations.

DESCRIPTION

We are looking for a passionate talent to build our customer experience.

MISSION

The Sales Assistant (Style Maker) introduces the client to the Golden world, explaining the heritage and the values of the Brand. The Sales Assistant (Style Maker) is dedicated to crafting a complete and personalized Golden total look for the clients, capturing their dreams and reflecting their personality. This role is pivotal in achieving high levels of client satisfaction through a Golden narrative, an exceptional service and by fostering enduring relationships.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Assist customers in expressing their personality trough their ideal dream looks, playing a pivotal role in achieving the store's business objectives, customer satisfaction, and overall store success.

Engage actively in the sales process by providing comprehensive product insights, recommending additional items, and implementing up-selling and cross-selling strategies.

Cultivate and sustain positive customer relationships by making the clients feel relevant in the Golden Family, embracing omnichannel practices, leveraging digital tools and communication methods to ensure that customers receive updates, recommendations, and personalized offers.

Actively contribute to the overall store presentation, maintaining appropriate visual display and store standards, and ensuring that products are displayed accordingly with the brand's image and standards.

Assist with store operational procedures, including opening/closing, inventory management, and maintaining compliance with GDPR and health & safety standards

Utilize IT and digital tools effectively to enhance business processes and customer engagement (Golden App, Sales Force, Xstore, Stealth).

KEY REQUIREMENTS

Fluency in English. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce

Minimum 1-3 years of relevant experience in luxury retail

Self-motivation with positive attitude and professional selling techniques

Good customers focus with strong presentation, interpersonal and communication skills

Ability to monitor, catch and understand the most relevant industry trends and good understanding of local market (online and offline)

Flexibility to adapt to the evolving needs of the business and our customers

Strong team player

Location: Amsterdam

WeareanequalopportunityemployerandpassionatelybelievethatourstrengthliesinpeopleyouniquenessWeencourageapplicationsfromindividualsofallbackgrounds,experiencesandperspectives.Becausepeopleareattheheartofeverythingwedo.