Sneaker Maker - Amsterdam - Schiphol Airport

Golden Goose Group; Amsterdam; On-site; EUR 28,000 - 36,000; Full time

Job summary

Golden Goose in Amsterdam Schiphol Airport invites a passionate Sneaker Maker to join our team. This role centers on co-creating personalized GG products with clients, transforming items into distinctive pieces that reflect their identity while delivering a memorable in-store experience.

You will guide customers through the co-creation journey, support sales with cross-selling, ensure the Golden App is used for segmentation, and maintain the co-creation area according to visual merchandising

Qualifications

• Fluent English required; Dutch language skills are a plus.
• Retail or customer service experience preferred.
• Strong problem solving and time management abilities.
• Artistic hand-drawing skills (markers, watercolor, acrylic, basic sewing).
• Empathy, communication and teamwork are essential.

Responsibilities

• Co-create personalized GG products with clients using drawing techniques.
• Guide clients through the co-creation journey and storytelling in-store.
• Support sales through cross-selling and upselling; assist pre- and post-sale activities; help with inventory and loyalty efforts.
• Register customers on the Golden App for segmentation and profiling.
• Maintain the co-creation area in line with visual merchandising standards.
• Assist with store operations, opening/closing, inventory, GDPR and health & safety compliance.
• Utilize Golden App, Salesforce, Xstore and Stealth to enhance processes and customer engagement.

Skills

Fluent English

Dutch knowledge

Sales experience

Problem solving

Time management

Artistic hand-drawing skills

Empathy and communication

Team orientation

Flexibility

Education

High school diploma or equivalent

Design field background preferred

Job description

Golden Goose is a journey of love and authenticity, leading you to embrace your true self, where tradition and innovation merge into timeless, one-of-a-kind creations.

DESCRIPTION

We are looking for a passionate talent to build our customer experience.

MISSION

The Sneaker Maker role is centered around Co-creation services transforming GG items into distinctive pieces that resonate with client needs and identity. This position is not just about crafting custom sneakers, it is an invitation to inspire and deeply connect with clients, offering a personalized and empathetic co-creation experience that fosters durable connections with the brand.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Co-create personalized GG products with the clients employing a variety of drawing and illustration techniques;

Guide clients through a unique co-creation experience, maintaining the brand’s values and storytelling throughout their journey in the store;

Play a proactive role in the sales process, aiming to meet business goals through strategic cross‑selling and up‑selling. Support encompasses pre‑sale and post‑sale activities (including inventory management and customer loyalty efforts), contributing broadly to the store’s operations;

Ensure that customers are properly registered on the Golden App for effective customer segmentation and profiling;

Maintain the co-creation area in good conditions adhering to our visual merchandising standards;

Assist with store operational procedures, including opening/closing, inventory management, and maintaining compliance with GDPR and health & safety standards;

Utilize IT and digital tools effectively to enhance business processes and customer engagement (Golden App, Sales Force, Xstore, Stealth).

KEY REQUIREMENTS

Fluent English is required, while Dutch is a plus. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce.

Sales Experience: previous experience preferably in retail/ Customer service sector is considered as a plus.

Problem solving and time management skills

Artistic skills and hand-drawings abilities (marker, watercolor, acrylic painting, little embroidery and basic sewing skills)

Empathy, solid communication and interpersonal skills, strong team attitudes

Flexibility to adapt to the evolving needs of the business and our customers.

High school degree at least (design field is preferable)

Location: Amsterdam Schiphol Airport

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We are an equal opportunity employer and passionately believe that our strength lies in people youniqueness We encourage applications from individuals of all backgrounds, experiences and perspectives.Because people are at the heart of everything we do.