SHIFTLEADER FRONT OFFICE

Leonardo Hotels Benelux; Amsterdam; On-site; EUR 23,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Travel allowance

Learning & Development

Personal growth

24/7 mental health support

Global employee discount program

Know Where You Work experience incl. 2

Job summary

Leonardo Hotel Amsterdam Rembrandtpark, part of the Leonardo Hotels Benelux group, seeks a guest-focused Front Office professional. You will be the main point of contact for guests, provide essential information, and ensure smooth check processes while maintaining high standards of service.

The role requires leadership experience, fluency in Dutch and English, and a flexible schedule including weekends and evenings.

Qualifications

• At least 1 year of relevant work experience.
• Experience leading a shift is preferred.
• Solution-oriented and able to perform under pressure.
• Enthusiastic about leading a team and delivering top service.
• Fluent in Dutch and English.
• Flexible schedule; weekends/evenings available.
• Experience with Opera is a plus.

Responsibilities

• Serve as the main point of contact for Front Office and guests with a warm, welcoming demeanor.
• Provide guests with information and assist to ensure a smooth stay.
• Oversee room checks to maintain hotel quality standards.
• Motivate and coach colleagues to deliver best-in-class service.

Skills

Front office experience

Shift leadership

Customer service oriented

Fluent Dutch

Fluent English

Weekend/evening availability

Tools

Opera PMS

Job description

About The Job

You are the point of contact for the Front Office within the hotel and, even more importantly, for our guests—and you clearly radiate this in everything you do! You provide them with all the information they need and assist them with a warm, welcoming smile. You ensure that room checks are carried out correctly to maintain the quality standards of the hotel. In addition, you motivate and coach your colleagues to deliver the top-level service our guests have come to expect.

LEONARDO HOTEL AMSTERDAM REMBRANDTPARK

By now, we have become a well-known spot in Amsterdam-West. With eighteen floors, our hotel offers a spectacular view over the entire city. On the 17th floor, you'll find Floor 17, where guests enjoy cocktails and dishes at a height of 85 meters. Our rooftop terrace hosts fun events such as movie nights, sports screenings and yoga sessions.

Leonardo Hotel Amsterdam Rembrandtpark is a dynamic place where hospitality, food & beverage and unforgettable guest experiences come together.

Job Requirements

WHAT MAKES YOU THE PERFECT CANDIDATE?

• You have at least 1 year of relevant work experience;
• You have experience leading a shift;
• You are solution-oriented and perform well under pressure;
• You are energized by leading a team and delivering the best possible service together;
• You are fluent in Dutch and English;
• A flexible work schedule is not a problem for you—you are also available on weekends and evenings;
• Experience with Opera is a plus.

What’s In It For You

• A fulltime position within an international hotel chain
• A dynamic and professional working environment
• Competitive salary
• Travel allowance (if applicable)
• Training opportunities through internal Learning & Development
• Opportunities for personal growth
• 24/7 mental health support through an online platform
• Global employee discount program
• A Know Where You Work experience including dinner and breakfast
• The mentioned salary is gross per month and applies to candidates aged 20 and above.