Front Office supervisor

Apollo Hotel Amsterdam; Amsterdam; Hybrid; EUR 31,000 - 50,000; Full time

Benefits offered by this job

Travel allowance

Overtime pay or time off options

Training and development

Career growth opportunities

Employee hotel stays

Job summary

Apollo Hotel Amsterdam is seeking a Front Office Supervisor to manage the full Front Office flow and ensure guests enjoy smooth check-in and check-out. You will mentor the team, handle scheduling, and drive daily operations with proactive, friendly service.

You speak Dutch and English fluently, bring at least 1 year of Front Office experience, and are flexible with shifts. Opera knowledge is a plus for this role at our Tribute Portfolio hotel in Amsterdam.

Qualifications

• Completed a relevant vocational education in hospitality.
• At least 1 year Front Office experience in a similar role.
• Fluent Dutch and English (spoken and written).
• Flexible in working hours (mornings/evenings/nights).
• Opera knowledge is a plus.

Responsibilities

• Oversee full Front Office operations for smooth check-in/out.
• Provide information and warm, friendly service to guests.
• Coach and motivate the Front Office team.
• Assist with scheduling and internal/external communication.
• Contribute to daily Front Office operation and guest satisfaction.

Skills

Front Office experience

Team player

Proactive

Creative

Customer service

Dutch language

English language

Education

Vocational education in hospitality

Tools

Opera PMS

Job description

As a Front Office Supervisor, you are responsible for the full flow of the Front Office and ensure that every guest experiences a smooth check-in and check-out. You provide all the information they need and brighten their stay with your warm, friendly service. You motivate and coach the team with great enthusiasm, making sure everyone is ready to deliver the high level of service our guests expect. The Front Office Manager can always rely on you. You support with scheduling, internal and external communication, and actively contribute to the daily Front Office operation. Every shift brings new challenges, but one thing never changes: you deliver quality and use your creativity to surprise guests and exceed expectations.

APOLLO HOTEL AMSTERDAM, A TRIBUTE PORTFOLIO HOTEL

Located on the Apollolaan in Amsterdam South, overlooking the intersection of five canals, you will find Apollo Hotel Amsterdam, a Tribute Portfolio Hotel. With its unique interior, thoughtful amenities and excellent city‑centre location, it is the perfect place to stay. Our hotel is within walking distance of numerous museums, parks and the Amsterdam RAI Convention Centre. Nearby, you will also find the Anne Frank House, the Rijksmuseum and Dam Square.

Guests can enjoy refined cuisine at The Living Room by Bodon and international favorites at The Harbour Club Amsterdam Zuid, the place to eat in Amsterdam. The hotel also offers various event possibilities, including a rooftop terrace and an impressive ballroom, all supported by professional catering.

WHAT MAKES YOU THE PERFECT CANDIDATE?

• You have completed a relevant vocational education and bring at least 1 year of Front Office experience in a similar role.

• You are proactive, creative and a natural team player.

• You enjoy working hard and are not afraid to take responsibility.

• You speak and write fluent Dutch and English.

• You are flexible in working hours; mornings, evenings or nights all work for you.

• Knowledge of Opera is a great plus.

To be considered for this role, applicants must be an EU citizen or hold a valid work permit for the Netherlands.

WHAT’S IN IT FOR YOU?

• Salary range mentioned is monthly gross and for employees aged 20 and over.

• Travel allowance for commuting distances of 10 kilometers or more.

• Overtime can either be paid out or converted into additional time off.

• Extensive opportunities to attend training courses and further develop yourself.

• Career growth opportunities within the organization.

• Purchase products at a discounted rate, such as an (electric) bicycle or mobile phone, with an average tax benefit of 40% through FiscFree.

• Access to an employee benefits program for hotel stays.

• A unique experience where you can enjoy an overnight stay, including dinner and breakfast, to fully get to know your workplace.

COME SOON TO DRINK COFFEE WITH US!

Let us know if you want to become part of our team! We would like to receive your motivation letter and resume. Questions? Contact the recruitment department: [e-mail]