Shift Lead: Guest Experience & Hospitality Ops

Delfin’s Beach Resort; Netherlands; A distancia; EUR 37.000 - 57.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Relocation support

Temporary housing

Savings scheme

Partner discounts

20 vacation days

Hilton global training access

Descripción de la vacante

Delfins Beach Resort Bonaire is seeking a Hospitality Duty Manager (40 hours) to lead daily operations, guide the team, and ensure a superior guest experience. You’ll be the on-floor face of the hotel, making decisions, resolving issues, and driving service excellence across departments.

Ideal candidates are guest-oriented, service-driven, and thrive under pressure, with strong planning and communication skills. English required; Spanish/Dutch and Papiamentu knowledge are valued assets.

Formación

• Natural leader with a passion for hospitality.
• Strong communication skills and hands-on mentality.
• Team leadership and guest-focused mindset.

Responsabilidades

• Lead and coordinate daily hotel operation during your shift.
• Make independent decisions when managers are away.
• Be visible and approachable for guests and colleagues.
• Act as final responsible person during your shift.
• Handle guest complaints and complex requests personally.
• Monitor and improve guest satisfaction.
• Create memorable moments for guests.

Conocimientos

Leadership

Guest experience

Communication

Planning

Organizational skills

Motivation

Proactive

Service minded

English

Spanish and Dutch preferred

Papiamentu a plus

Descripción del empleo

Delfins Beach Resort Bonaire is seeking a Hospitality Duty Manager (40 hours) to lead daily operations, guide the team, and ensure a superior guest experience. You’ll be the on-floor face of the hotel, making decisions, resolving issues, and driving service excellence across departments.

Ideal candidates are guest-oriented, service-driven, and thrive under pressure, with strong planning and communication skills. English required; Spanish/Dutch and Papiamentu knowledge are valued assets.