ServiceNow Architect

Tata Consultancy Services; Utrecht; On-site; EUR 90,000 - 130,000; Full time

Job summary

Tata Consultancy Services (TCS) in the Netherlands seeks an experienced ServiceNow specialist to lead ITSM/ITBM/ITAM/ITOM implementations. You will guide a team, architect solutions, and ensure robust, scalable platform performance across modules.

Required 8–12 years in ITSM administration with 5–8 years focused on ServiceNow, plus ITIL process expertise. The role is based in Utrecht and involves on-site collaboration with business units.

Qualifications

• 8 to 12 years of ITSM administration/implementation in medium to large organizations.
• 5 to 8 years of ServiceNow administration, implementation and configuration in ITSM/ITBM/ITAM/ITOM.
• Experience in ITIL process definition and integrating solutions.
• Led multiple ServiceNow implementations across modules.
• Strong design, architecture input, and platform customization skills.

Responsibilities

• Lead a team of ServiceNow resources across implementation, integration, data transfer and development.
• Develop and administer technical solutions on the ServiceNow platform to meet IT needs.
• Apply web programming practices to build robust ServiceNow solutions.
• Advise on options, risk and ITIL impacts; communicate with technical and non-technical audiences.
• Provide training and direction to the Platform team; support platform upgrades.

Skills

ServiceNow platform implementation

Leadership & team guidance

Customer service orientation

Communication skills

ITIL process knowledge

Agile/Scrum SDLC

Architectural inputs

Technical direction

L3 platform support

Tools

ServiceNow

Discovery Configuration

Run Book Automation

Job description

About Tata Consultancy Services Ltd (TCS)

Tata Consultancy Services (TCS) (BSE: 532540, NSE: TCS) is a digital transformation and technology partner of choice for industry-leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence and customer service.

Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce of 580,000 spread across 55 countries and 202 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients – helping them emerge as perpetually adaptive enterprises. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to Artificial Intelligence today.

TCS sponsors 14 of the world’s most prestigious marathons and endurance events, including the TCS New York City Marathon, TCS London Marathon and TCS Sydney Marathon with a focus on promoting health, sustainability, and community empowerment.

TCS generated consolidated revenues of over US $30 billion in the fiscal year ended March 31, 2025. For more information, visit www.tcs.com.

Experience:

• 8 to 12 years experienced in administration/implementation/configuration of an ITSM solution in medium to large organization


• 5 to 8 years experience in administration/implementation/configuration of ServiceNow in the areas of ITSM, ITBM, ITAM,ITOM (not limited to) HRSD, CSM, SPM, FSM and Scoped Application solution


• Experienced in ITIL Process Definition, Integration Solutions, Architecture level configurations, Converting Business Requirements into Technical Solutions


• Lead at least a couple of Implementation projects in different ServiceNow modules including Scoped applicatons and 1 complete Implementation lifecycle for ServiceNow


• ServiceNow custom application design and development experience


• Past work experience with industry leading providers of ITSM tools

Responsibilities:

• Responsible for handling a team of ServiceNow resources, providing necessary guidance for Implementation, Integration, Data transfer, Support and Development including enhancement requests


• Responsible for developing/administering technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond.


• Good practice web programming techniques to configure robust solutions utilizing the ServiceNow platform while making informed recommendations to process users.


• Applies innovative technology to business processes in order to develop new solutions and troubleshoot issues


• Consults with business analyst/Process Leaders to develop appropriate technical solutions in Service Now


• Follows up on outstanding development needs and provides timely status reports to the project manager


• Advises on options, risk and impacts on business/ITIL processes


• Communicates technical problems and solutions to both technical and non-technical audiences

Skills Overview:

• ServiceNow platform implementation, development, support, enhancement


• ServiceNow Discovery Configuration, Run Book Automation preferred


• Strong customer service and excellent verbal/written communication


• Excellent attention to details, ability to multitask, and effective time management skills


• Understand full ITSM application lifecycle


• Provide architectural and design inputs in the ServiceNow implementation work domain separated instance in Agile/Scrum SDLC process


• Work with Platform Owner to create Shared Support ServiceNow roadmap


• Review requirements/stories and build solution specifications


• Develop and maintain Platform best practices and standards


• Ensure adherence to Platform best practices and standards


• Plan platform upgrades along with other stakeholders


• Act as ServiceNow L3 expert for platform incidents and defects


• Plan, design and architect ServiceNow integrations


• Provide technical direction and training to Platform team


• Dutch Speaking is mandatory for this role.

Privacy Note:

https://ibegin.tcs.com/iBegin/privacy-notice

Tata Consultancy Services (TCS) is an equal opportunity employer. We truly believe that employing a diverse workforce is pivotal to our success. Please note, recruiting decisions are always based on applicant’s skills, competencies & experience and potential fitment to the available role.