Senior ServiceNow Workflow Consultant | AI-Driven Workflows

Stafide; Amsterdam; On-site; EUR 90,000 - 130,000; Full time

Job summary

Stafide seeks a ServiceNow Workflow Consultant to design and optimize workflows that align with customer journeys and business objectives. You will translate requirements into practical solutions, develop stories and testing strategies, and guide customers through validation and adoption.

With 6–8 years of overall experience and strong ServiceNow expertise, you will mentor associates, lead engagements, and apply AI-driven insights to improve workflow efficiency and decision making.

Qualifications

• Proven experience with ServiceNow platform and workflow capabilities.
• Ability to translate customer requirements into practical workflow solutions.
• Experience creating user stories, acceptance criteria and testing strategies.

Responsibilities

• Design efficient workflows aligned with customer journeys and business objectives.
• Analyze requirements and translate them into effective workflow solutions.
• Develop user stories, acceptance criteria, testing strategies, and knowledge transfer docs.

Skills

ServiceNow experience

Workflow design

Customer requirements analysis

User stories & acceptance criteria

AI concepts understanding

Mentoring juniors

Education

Bachelor's degree or equivalent

Tools

ServiceNow certifications

Job description

Stafide seeks a ServiceNow Workflow Consultant to design and optimize workflows that align with customer journeys and business objectives. You will translate requirements into practical solutions, develop stories and testing strategies, and guide customers through validation and adoption.

With 6–8 years of overall experience and strong ServiceNow expertise, you will mentor associates, lead engagements, and apply AI-driven insights to improve workflow efficiency and decision making.