Service Sales Coordinator

Valmet; Amersfoort; On-site; EUR 42,000 - 56,000; Full time

Job summary

Valmet in the Netherlands is seeking a Service Sales Coordinator to support our Automation Solutions Service Team. You will coordinate service activities, manage paperwork, and support sales opportunities in Salesforce, with a strong emphasis on accuracy and customer service.

The role requires Dutch and English fluency, 2–3 years of admin/coordination experience, and proficiency in MS Office. It is a full-time office-based position with some travel and collaboration with global teams.

Qualifications

• 2–3 years in an administrative, service support or coordination role.
• Fluent in Dutch and English (mandatory).
• Experience with Salesforce and Power BI preferred.
• Proficient with MS Office applications (Outlook, Excel, PowerPoint, Word).

Responsibilities

• Coordinate and plan service activities with customers, service engineers, sales and operations.
• Provide administrative support and ensure accuracy and timely completion of tasks.
• Assist local service sales with quotations and Salesforce opportunity tracking.
• Prepare and follow up quotations for DS and Service agreements.
• Collaborate with Global SOMI on order management.
• Maintain customer profiles in CRM (Compass/Beacon).
• Assist with money collection for unreceivables when needed.
• Prepare, maintain and distribute business documents and KPI reports.
• Support Service Project Manager with planning, meetings and financial admin.
• Coordinate ordering and logistics of spare parts with area team and suppliers.
• Organize meetings, workshops, events, and travel arrangements.
• Support local marketing activities and exhibitions as needed.
• Serve as a key admin contact within local service org and drive improvements.
• Be the primary contact for local customers and suppliers.

Skills

Fluent Dutch/English

Organizational skills

Proactive attitude

Attention to detail

Tools

Salesforce

Power BI

MS Office

Outlook

Job description

As part of our local Automation Solutions Service Team, we are looking for a motivated, proactive, and customer-oriented Service Sales Coordinator to support our growing organization.

The ideal candidate is a true team player who takes ownership, works independently, and has a strong administrative background. In this role, you will provide timely and effective support to both the local office and service organization, ensuring smooth daily operations and contributing to the overall success of the team.

Key Responsibilities

• Coordinate and plan service activities in close cooperation with customers, service engineers, sales, and operations.
• Perform a wide variety of administrative, clerical, and support activities in accordance with established procedures, ensuring accuracy and timely completion.
• Support local service sales activities, including preparing quotations and managing sales opportunities in Salesforce.
• Support quotations preparation and follow-up for DS and Service agreement.
• Efficient and active collaboration with Global SOMI team for order management.
• Customer profil management in CRM (Compass/Beacon)
• Support money collection for unreceivable when needed
• Prepare, maintain, and distribute business documents and reports, including correspondence, KPI reports, invoices, contracts, meeting minutes, presentations, and other documentation.
• Support the local Service Project Manager with project planning, meeting coordination, and financial administration.
• Coordinate the ordering and logistics of spare parts and other materials in cooperation with the area team and suppliers.
• Organize meetings, workshops, customer events, exhibitions, and travel arrangements.
• Participate in global marketing initiatives and coordinate local marketing activities, exhibitions, and promotional materials.
• Act as a key administrative contact within the local service organization and contribute to continuous improvement initiatives.
• Serve as a primary point of contact for local customers and suppliers.

What We Are Looking For

• 2 to 3 years of experience in an administrative, service support, or coordination role.
• Strong organizational, planning, and multitasking skills.
• Fluent in Dutch and English language (mandatory)
• Ability to work independently while maintaining effective collaboration within a team.
• Affinity with technology and a technical mindset.
• Proactive attitude with a strong sense of ownership and accountability.
• Excellent communication skills and attention to detail.
• Proficiency in Microsoft Office applications, particularly Outlook, Excel, PowerPoint, and Word.
• Experience with Salesforce and Power BI is preferred.
• Experience with financial administration and project support is considered an advantage.
• Availability to work primarily from the office (preferably 4 to 5 days per week).
• Full-time availability is preferred (37 hours per week).

Work Complexity & Business Impact

In this role, you will act as the central liaison between customers, service engineers, sales, and operations. Your ability to coordinate activities, maintain accurate administration, and ensure effective communication will directly contribute to customer satisfaction and operational success.

Geographic Scope

The role is primarily focused on national activities, with (occasional) interaction and collaboration with global teams and stakeholders.

Why Join Us?

This is an excellent opportunity to become part of a growing service organization where you will play a key role in supporting operations, customer satisfaction, and business growth while working closely with both local and international colleagues.