Service Manager Distributors

Saleshuys; Amsterdam; On-site; EUR 70,000 - 100,000; Full time

Job summary

Segway-Ninebot is seeking a Service Manager to deliver an exceptional service experience to distributors, retailers and end customers across Europe. You will manage day-to-day operations and develop standards to continuously elevate service quality.

The role requires coordinating with repair centers, handling inquiries, and guiding cross-functional teams to ensure timely, accurate and courteous service while maintaining a strong focus on customer satisfaction.

Qualifications

• Minimum of 3 years’ experience in a service (related) role.
• Experience dealing with 3rd parties, especially distributors and retailers.
• Excellent knowledge of customer service principles and practices.
• Technical acumen is required — you must develop knowledge of all Segway products.
• Knowledge of administrative procedures.
• Able to work independently and exercise good judgement.
• Fluent in English, both verbal and written.
• Advanced use of Microsoft Office.
• Effective communication and interpersonal skills for collaborating with diverse teams and stakeholders.
• Proficiency in diagnosing and troubleshooting technical issues.
• Knowledge of inventory management principles and supply chain processes.
• Strong organizational skills with the ability to manage schedules and prioritize tasks; proactive and positive attitude.
• Team player and strong customer oriented skills.
• Problem analysis and problem-solving.
• Stress tolerance.

Responsibilities

• Manage 3rd party repair centers performance in your countries
• Operational excellence: you must understand and own every aspect of the service centers performance
• Customer focused: support distributors and retailers on service related topics, either high level agreements, processes or daily repair cases
• Obtain and evaluate all relevant information to handle inquiries
• Advise and follow up on customers on technical queries
• Direct requests and unresolved issues to the designated resource
• Communicate and coordinate with internal departments

Skills

3+ years service experience

3rd parties handling

Customer service principles

Technical acumen

Administrative procedures

Independent work

Fluent English

Microsoft Office

Communication skills

Diagnostics & troubleshooting

Inventory management

Organization & scheduling

Proactive attitude

Team player

Problem solving

Stress tolerance

Job description

Segway-Ninebot is a global pioneer in high-tech electric mobility, dedicated to revolutionizing how people move. Our mission is to simplify the movement of people and goods, making life more convenient and captivating. Beyond leading innovation in micro-mobility, we are deeply engaged in service robotics and intelligent short-term transportation. With the headquarters stationed in Beijing, China, we focus on research, development, design, and distribution of cutting-edge short-distance transportation solutions.

General Description

As a Service Manager, you are responsible to deliver an excellent service experience to our distributors, retailers, dealers and end consumer as well, manage day-to-day business and develop appropriate standards and processes to continuously elevate the overall service experience. This position interacts with all corresponding departments and our other offices located in Europe, to provide and process information in response to (technical) inquiries, concerns, complaints and other product related questions.

Key Responsibilities

• Manage 3 rd party repair centers performance in your countries
• Operational excellence: you must understand and own every aspect of the service centers performance
• Customer focused: support distributors and retailers on service related topics, either high level agreements, processes or daily repair cases
• Obtain and evaluate all relevant information to handle inquiries
• Advise and follow up on customers on technical queries
• Direct requests and unresolved issues to the designated resource
• Communicate and coordinate with internal departments

Qualifications and Skills

• Minimum of 3 years’ experience in a service (related) role
• Experience to deal with 3rd parties especially distributors and retailers
• Excellent knowledge of customer service principles and practices
• Technical acumen is required - you must develop a knowledge of all Segway products
• Knowledge of administrative procedures
• Able to work independently and exercise good judgement
• Fluent in English, both verbal and written
• Advanced use of Microsoft Office
• Effective communication and interpersonal skills for collaborating with diverse teams and stakeholders
• Proficiency in diagnosing and troubleshooting technical issues
• Knowledge of inventory management principles and supply chain processes
• Strong organizational skills with the ability to manage schedules and prioritize tasksProactive and positive attitude
• Team player and strong customer oriented skills
• Problem analysis and problem-solving
• Stress tolerance

Why SalesHuys?

SalesHuys stands for a sustainable employment relationship between employee and employer. We believe it’s important that you, as a new employee, fit into the organizational culture of your new employer, so your talent can be deployed in your new job as quickly as possible. By offering an onboarding program, we ensure you’ll feel at home in your new position more quickly, making you more engaged, loyal, and productive. And the most important result: feeling happy in your new job!