Service Digitalization Specialist

BYD Europe; Hoofddorp; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Competitive remuneration

Pension plan

25 holidays + 5 extra holidays

Commuting allowance

Team-building events

Job summary

BYD Europe is seeking a Service Digitalization Specialist to lead the digital transformation of after-sales services across its European dealer network. You will implement and integrate key systems such as DMS, SAP, WMS, and OMS to improve customer satisfaction and operational efficiency.

You will analyze business processes, design solutions, and provide training to front-line teams and dealers. Strong programming skills and system integration experience are essential.

Qualifications

• Bachelor’s degree or higher in Computer Science, Software Engineering, Information Systems, or related fields.
• Working language is Polish and English; Fluent Mandarin speaking is a plus.
• 3+ years of relevant experience, preferably in system support, software development, or digital transformation projects in the after-sales or automotive industry.
• Proficiency in at least one programming language (e.g., Java, Python, C#) and experience with system integration, database management (e.g., SQL), and data analysis.
• Familiarity with REST API, SOAP, and other interface development and system integration technologies.
• Strong project management skills with the ability to ensure timely delivery of cross-departmental projects.
• Excellent communication skills, capable of effectively interacting with business teams, technical teams, and external vendors to drive project progress.

Responsibilities

• Requirement Analysis and Solution Design: understand after-sales processes and design solutions.
• System Integration and Implementation: implement and integrate DMS, SAP, WMS, OMS, and other systems.
• Data Analysis and Reporting: create and optimize reports for decision-making and transparency.
• Training and Technical Guidance: train staff and dealers; create user manuals.
• Continuous Improvement and Innovation: stay updated on NEV tech trends and propose improvements.

Skills

Java

Python

C#

Education

Bachelor's degree in CS/SE/IS

Tools

DMS

SAP

WMS

OMS

TIS

SQL

REST API

SOAP

Job description

About the Job:

As a Service Digitalization Specialist, you will focus on the new energy vehicle (NEV) aftersales sector, providing system solutions and support to front-line teams and dealers. You will be responsible for the implementation, optimization, and integration of key systems such as DMS (Dealer Management System), SAP, WMS (Warehouse Management System), and OMS (Order Management System), ensuring a smooth digital transformation of after-sales services. Your work will improve customer satisfaction and operational efficiency, supporting BYD and its Dealers in advancing their after-sales digitalization processes.

Main responsibilities:

• Requirement Analysis and Solution Design: Gain an in-depth understanding of after-sales business processes, gather and analyze system requirements from front-line teams and dealers, and design corresponding solutions.

• System Integration and Implementation: Participate in the implementation and integration of DMS, SAP, WMS, OMS, TIS, etc.

• Data Analysis and Reporting: Data within the system to provide decision-making support for front-line teams and management. Develop, optimize, and maintain after-sales service-related reporting systems, enhancing the visibility of after-sales operations.

• Training and Technical Guidance: Conduct system operation training for after-sales staff and Dealers, develop training materials and user manuals to improve their understanding and utilization of digital systems.

• Continuous Improvement and Innovation: Stay updated on technology trends in the NEV industry, proposing innovative system solutions to enhance after-sales service efficiency and customer satisfaction.

Qualification and requirements:

• Bachelor’s degree or higher in Computer Science, Software Engineering, Information Systems, or related fields.

• Working language is Polish and English, Fluent Mandarin speaking is a plus.

• 3+ years of relevant experience, preferably in system support, software development, or digital transformation projects in the after-sales or automotive industry.

• Proficiency in at least one programming language (e.g., Java, Python, C#) and experience with system integration, database management (e.g., SQL), and data analysis.

• Familiarity with REST API, SOAP, and other interface development and system integration technologies.

• Strong project management skills with the ability to ensure timely delivery of cross-departmental projects.

• Excellent communication skills, capable of effectively interacting with business teams, technical teams, and external vendors to drive project progress.

We offer:

• Performance and experience-based competitive remuneration, pension plan.

• 25 holidays + option to purchase 5 extra holidays.

• Commuting allowance.

• Department & company-wide teambuilding events.

• An exciting opportunity to lead the European transition to Zero Emissions transportation and de-carbonization of the economy.

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team