Service Excellence Manager, Mobility & Repairs

Saleshuys; Amsterdam; On-site; EUR 70,000 - 100,000; Full time

Job summary

Segway-Ninebot is seeking a Service Manager to deliver an exceptional service experience to distributors, retailers and end customers across Europe. You will manage day-to-day operations and develop standards to continuously elevate service quality.

The role requires coordinating with repair centers, handling inquiries, and guiding cross-functional teams to ensure timely, accurate and courteous service while maintaining a strong focus on customer satisfaction.

Qualifications

• Minimum of 3 years’ experience in a service (related) role.
• Experience dealing with 3rd parties, especially distributors and retailers.
• Excellent knowledge of customer service principles and practices.
• Technical acumen is required — you must develop knowledge of all Segway products.
• Knowledge of administrative procedures.
• Able to work independently and exercise good judgement.
• Fluent in English, both verbal and written.
• Advanced use of Microsoft Office.
• Effective communication and interpersonal skills for collaborating with diverse teams and stakeholders.
• Proficiency in diagnosing and troubleshooting technical issues.
• Knowledge of inventory management principles and supply chain processes.
• Strong organizational skills with the ability to manage schedules and prioritize tasks; proactive and positive attitude.
• Team player and strong customer oriented skills.
• Problem analysis and problem-solving.
• Stress tolerance.

Responsibilities

• Manage 3rd party repair centers performance in your countries
• Operational excellence: you must understand and own every aspect of the service centers performance
• Customer focused: support distributors and retailers on service related topics, either high level agreements, processes or daily repair cases
• Obtain and evaluate all relevant information to handle inquiries
• Advise and follow up on customers on technical queries
• Direct requests and unresolved issues to the designated resource
• Communicate and coordinate with internal departments

Skills

3+ years service experience

3rd parties handling

Customer service principles

Technical acumen

Administrative procedures

Independent work

Fluent English

Microsoft Office

Communication skills

Diagnostics & troubleshooting

Inventory management

Organization & scheduling

Proactive attitude

Team player

Problem solving

Stress tolerance

Job description

Segway-Ninebot is seeking a Service Manager to deliver an exceptional service experience to distributors, retailers and end customers across Europe. You will manage day-to-day operations and develop standards to continuously elevate service quality.

The role requires coordinating with repair centers, handling inquiries, and guiding cross-functional teams to ensure timely, accurate and courteous service while maintaining a strong focus on customer satisfaction.