Service Engineer: Build Proactive, Scalable Customer Support

Premier Tech Growers and Consumers; De Lier; On-site; EUR 42,000 - 65,000; Full time

Benefits offered by this job

Competitive salary with pension (CAO-M

40 vacation days

Growth opportunities and knowledge‑sh

Dynamic corporate/startup environment

International, people-focused culture

Team events and celebrations

Job summary

Premier Tech Controlled Culture, based in the Netherlands, seeks a Service Engineer to grow our service function and strengthen customer relationships through proactive technical support and structured feedback to Engineering and Product Development.

You will establish service workflows, manage tickets, and pursue sales opportunities while working closely with engineers. The role combines hands-on work with customer-facing and growth activities.

Qualifications

• Higher-education in a technical field is required.
• 1–2 years of work experience or more.
• Commercial awareness or willingness to develop it.
• Hands-on mindset with mechanical/technical work.

Responsibilities

• Establish and improve the service workflow, ticketing structure, and service docs.
• Handle incoming service requests, coordinate cases and follow up.
• Proactively identify sales opportunities (agreements, quotations, maintenance, parts, upgrades).
• Balance billable hours with top-tier support per service agreements and recurring revenue.
• Collaborate with engineers to translate issues into solutions.
• Provide remote or on-site technical support including hands-on field work.
• Track recurring issues, document failures and coordinate root-cause analysis.
• Share feedback with Engineering and Product Development and follow up actions.

Skills

Mechanical engineering

Electrical engineering

PLC knowledge

CAD / E‑Plan

Team collaboration

Dutch & English fluency

Education

Technical HBO or University degree

Tools

CAD software

E‑Plan drawings

Job description

Premier Tech Controlled Culture, based in the Netherlands, seeks a Service Engineer to grow our service function and strengthen customer relationships through proactive technical support and structured feedback to Engineering and Product Development.

You will establish service workflows, manage tickets, and pursue sales opportunities while working closely with engineers. The role combines hands-on work with customer-facing and growth activities.