Service Engineer

Premier Tech Growers and Consumers; De Lier; On-site; EUR 42,000 - 65,000; Full time

Benefits offered by this job

Competitive salary with pension (CAO-M

40 vacation days

Growth opportunities and knowledge‑sh

Dynamic corporate/startup environment

International, people-focused culture

Team events and celebrations

Job summary

Premier Tech Controlled Culture, based in the Netherlands, seeks a Service Engineer to grow our service function and strengthen customer relationships through proactive technical support and structured feedback to Engineering and Product Development.

You will establish service workflows, manage tickets, and pursue sales opportunities while working closely with engineers. The role combines hands-on work with customer-facing and growth activities.

Qualifications

• Higher-education in a technical field is required.
• 1–2 years of work experience or more.
• Commercial awareness or willingness to develop it.
• Hands-on mindset with mechanical/technical work.

Responsibilities

• Establish and improve the service workflow, ticketing structure, and service docs.
• Handle incoming service requests, coordinate cases and follow up.
• Proactively identify sales opportunities (agreements, quotations, maintenance, parts, upgrades).
• Balance billable hours with top-tier support per service agreements and recurring revenue.
• Collaborate with engineers to translate issues into solutions.
• Provide remote or on-site technical support including hands-on field work.
• Track recurring issues, document failures and coordinate root-cause analysis.
• Share feedback with Engineering and Product Development and follow up actions.

Skills

Mechanical engineering

Electrical engineering

PLC knowledge

CAD / E‑Plan

Team collaboration

Dutch & English fluency

Education

Technical HBO or University degree

Tools

CAD software

E‑Plan drawings

Job description

Would you like to build a proactive service approach that strengthens customer relationships and creates lasting improvements? As a Service Engineer, you will build and grow our service function, combining customer engagement and commercial opportunities with practical technical support and a structured feedback loop to Engineering and Product Development.

Your future work environment

• De Lier, Netherlands

Your future team

At Premier Tech Controlled Culture, we bring together expertise in horticulture, biological solutions, automation, digital technologies and wastewater management to advance controlled-environment agriculture. We offer solutions ranging from individual equipment to fully integrated, end-to-end automated growing systems, including multi-layer growing solutions, irrigation and water treatment.

What We Offer

• Competitive salary, 40 vacation days and a solid pension scheme under the CAO Metalektro
• The opportunity to build and develop a scalable service function
• The dynamics of a corporate organization combined with the energy and speed of a startup
• An international, people-focused workplace where safety and collaboration matter
• Plenty of room for professional growth, knowledge sharing and development
• Great team events, including our annual Pub Quiz, BBQ, Sinterklaas celebration and Christmas party

Your future role

• Establish and continuously improve the service workflow, ticketing structure and service documentation
• Pick up incoming service requests, coordinate cases and follow up on their resolution
• Proactively approach customers to identify and create sales opportunities, including agreements, quotations, maintenance, spare parts and upgrades
• Strike the perfect balance between driving billable hours and delivering top-tier support according to our service agreements, ensuring our recurring revenue streams
• Work closely with engineers to translate customer issues into technical solutions


• Provide remote or on-site technical support when needed, including hands‑on work on customer units and occasionally support testing in our workshop
• Track recurring issues, document common failures and solutions, and coordinate root‑cause analysis
• Share structured feedback with Engineering and Product Development, and follow up on improvement actions

Required Skills

• Higher education (HBO or University) in a technical field, such as mechanical, electrical, PLC or water technology
• 1 to 2 years of work experience or more
• Commercial awareness, or the willingness to develop it
• Hands‑on mindset, with practical skills in working with machines
• Service‑driven and solution‑oriented, persevering until the solution is right
• Fluent in Dutch and English
• Willingness to travel to customers
• Being able to read technical and panel drawings (CAD and E‑Plan drawings)

Do these words spark your interest?

• Service
• Customer support
• Commercial
• Hands‑on
• Troubleshooting