Service Engineer

RoviSys; Utrecht; Remote; EUR 60,000 - 80,000; Full time

Job summary

A dynamic technology company in Utrecht is looking for a Service Engineer to provide technical support and service to clients. The role involves troubleshooting automation systems, conducting installations, and providing training to clients. Candidates should have a Bachelor’s degree in engineering, at least 5 years of relevant experience, and proficiency in Microsoft Office. The role may require extensive travel within the Netherlands and Europe, offering a hands-on approach to client relations and service delivery.

Qualifications

• 5+ years of experience in the automation industry, including technical support.
• Hands-on experience with Microsoft Office tools.
• Professional level English (C1, C2, or Native) proficiency.

Responsibilities

• Provide expert technical support and maintenance for automation systems.
• Travel to client sites for installations and troubleshooting.
• Conduct training sessions for clients on automation system maintenance.
• Maintain detailed service records for activities and documentation.

Skills

Control system design and coding

Self-motivated and organized

Interpersonal skills

Customer-focused mindset

Problem-solving abilities

Knowledge of industrial control protocols

Experience with electrical diagrams

Education

Bachelor’s degree in engineering or a related field

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Various industrial automation platforms

Job description

Overview

We are looking for a dynamic and technically proficient Service Engineer to join our team. In this role, you will be responsible for providing technical support and service to our clients, while also actively contributing to the growth and development of our service division. This role is based in Utrecht, Netherlands and may include up to 100% travel.

Responsibilities

• Provide expert technical support, troubleshooting, and maintenance of automation systems and equipment for customers across various industries.
• Remote support: Remotely conduct diagnostics, troubleshoot problems, and implement solutions.
• Field Service: Travel to client sites to perform installations, repairs, upgrades on automation systems; correct complex problems/malfunctions to PLC/SCADA and/or computer-controlled installations; conduct failure analysis in automation via online diagnosis, investigate root cause, and take appropriate corrective actions.
• On‑call: Provide availability for and respond to critical technical issues during designated on‑call periods.
• Documentation: Maintain detailed records of service activities, including reports, maintenance logs, and equipment manuals.
• Training: Conduct training sessions for clients and internal teams on the use and maintenance of automation systems.
• Continuous Improvement: Stay updated on industry trends and new technologies to improve service offerings.
• Sales and Business Growth: Drive business growth by providing exceptional service and fostering strong client relationships.

Skills

• Thorough understanding of control system design and coding
• Self‑motivated, organized, and able to prioritize a variety of tasks
• Ability to handle sensitive and confidential information
• Strong technical knowledge of automation systems and equipment
• Excellent communication and interpersonal skills
• Customer-focused mindset with a commitment to delivering exceptional service
• Ability to work independently and as part of a team
• Willingness to travel to client sites as needed
• Problem‑solving and critical‑thinking abilities
• Knowledge of industrial control protocols like Modbus, DNP3, Profibus, etc.
• Experience in troubleshooting and working with third‑party support services
• Experience with electrical and instrumentation diagrams (including block diagram, connection diagrams and instrument loops)

Qualifications

Required Qualifications

• Bachelor’s degree in engineering or a related field
• Proven experience in the automation industry, including technical support and service
• Minimum 5 years experience in an automation role in an industrial setting
• Hands‑on experience with Microsoft Excel, Microsoft Word, and Microsoft Outlook
• Professional level English (C1, C2, or Native)
• Ability to work in The Netherlands and other European countries without sponsorship

Preferred Qualifications

• Experience with one or more of the following platforms:
  • Inductive Automation Ignition
  • Rockwell ControlLogix/CompactLogix, PlantPAx, or FactoryTalk
  • Emerson DeltaV
  • Schneider Electric Modicon PLCs, EcoStruxure, PowerSCADA, or Power Monitoring Expert (PME)
  • AVEVA System Platform or AVEVA PI Historian System
  • Siemens S7, PCS7, or WinCC
  • Other: VMWare, Cisco or Fortinet Networking and Firewalls