Service Engineer: Build a Scalable, Customer-Driven Tech Function

Premier Tech; Naaldwijk; On-site; EUR 45,000 - 60,000; Full time

Benefits offered by this job

Salary information

40 vacation days

Pension plan

Career growth

International workplace

Team events

Job summary

Premier Tech seeks a Service Engineer to build and grow our service function, blending customer engagement with technical support. You will develop service workflows, handle requests, and translate issues into practical engineering solutions while identifying sales opportunities.

Based in De Lier, NL, you will travel to customers as needed, contribute to documentation, and collaborate with engineering for product development. This role offers growth and a dynamic, international environment.

Qualifications

• Higher education in a technical field (HBO or University) such as mechanical, electrical, PLC or water technology.
• 1–2+ years of work experience or more.
• Commercial awareness or willingness to develop it.
• Hands-on mindset with practical machine skills.
• Fluent in Dutch and English.
• Willingness to travel to customers.
• Able to read technical and panel drawings (CAD and E-Plan).

Responsibilities

• Establish and continuously improve the service workflow, ticketing structure and service documentation.
• Pick up incoming service requests, coordinate cases and follow up on resolution.
• Proactively approach customers to identify sales opportunities including agreements, quotations, maintenance, spare parts and upgrades.
• Balance billable hours with top-tier support according to service agreements to protect recurring revenue.
• Work with engineers to translate customer issues into technical solutions.
• Provide remote or on-site technical support, including hands-on work.
• Track recurring issues, document failures and coordinate root-cause analysis.
• Share structured feedback with Engineering and Product Development and follow up on improvements.

Skills

Dutch (Fluent)

English (Fluent)

Travel willingness

Hands-on mindset

Service-driven

Commercial awareness

CAD/E-Plan reading

Education

Technical HBO/University degree

Tools

CAD

E-Plan drawings

Job description

Premier Tech seeks a Service Engineer to build and grow our service function, blending customer engagement with technical support. You will develop service workflows, handle requests, and translate issues into practical engineering solutions while identifying sales opportunities.

Based in De Lier, NL, you will travel to customers as needed, contribute to documentation, and collaborate with engineering for product development. This role offers growth and a dynamic, international environment.