Benelux Service Engineer – Training & On-site Support

GoodWe; Zuid-Holland; Vor Ort; EUR 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Diverse & international team

Professional development opportunities

Flat hierarchies with fast decisioning

Meaningful work

Zusammenfassung

GoodWe is seeking a Service Engineer for the Benelux region to lead Level 2 technical service, support Level 1 escalations, and train the local team. You will work with distributors, installers, and internal R&D to ensure top-tier service delivery.

Ideal candidates have a technical engineering background, 3+ years of technical support experience, Dutch and English proficiency, and a willingness to travel within the Benelux region.

Qualifikationen

• Fluent in Dutch with strong English communication skills (B2).
• Bachelor’s degree in electrical engineering, communication technology, or related field.
• Minimum 3 years in technical support or engineering environment.
• Experience with cross-border collaboration and international teams is preferred.
• Willingness to travel and customer-focused mindset.

Aufgaben

• Provide Level 2 technical service and assist Level 1 hotline teams with escalations.
• Support training of the Level 1 hotline to ensure high performance and proficiency.
• Deliver remote and on-site training, commissioning, and troubleshooting for distributors and installers.
• Analyze product issues and escalate to Level 3 when needed.
• Conduct customer installation and service training sessions, online and in-person.
• Collaborate with the Benelux regional team and R&D/product teams.
• Proactively enhance service processes and tools to improve customer satisfaction and efficiency.

Kenntnisse

Dutch language proficiency

English (B2) proficiency

Technical background (Electrical Eng/|

Ausbildung

Bachelor’s degree in Electrical Engineering or related field

Jobbeschreibung

GoodWe is seeking a Service Engineer for the Benelux region to lead Level 2 technical service, support Level 1 escalations, and train the local team. You will work with distributors, installers, and internal R&D to ensure top-tier service delivery.

Ideal candidates have a technical engineering background, 3+ years of technical support experience, Dutch and English proficiency, and a willingness to travel within the Benelux region.