Service Desk Coordinator Arnhem

Corporate Housing Factory; Amsterdam; On-site; EUR 27,900 - 30,132; Full time

Benefits offered by this job

Monthly salary between €2500 and €2700

25 vacation days plus 4 additional days

Travel allowance and pension plan

Headspace account

Social and fun workplace

Job summary

A leading provider of serviced apartments is seeking a Service Desk Coordinator in Arnhem. The role involves customer service, quality assurance of apartments, and daily scheduling. Candidates should have hospitality experience and excellent communication skills in English and Dutch. A competitive salary, vacation days, and benefits are offered.

Qualifications

• Proven work experience in the hospitality industry.
• Excellent written and oral communication skills in English and Dutch.
• Preferably residing in or near Arnhem.

Responsibilities

• Ensure smooth check-ins and information transfer to residents.
• Check apartments before residents arrive and arrange minor touch-ups.
• Evaluate daily tasks and ensure good weekly planning.
• Plan your schedule based on guest appointments and housekeeping.

Skills

Customer-oriented service

Excellent communication in English and Dutch

Flexibility

Affinity with housekeeping

Stress resistance

Education

MBO+ working and thinking level

Job description

Overview

Hi there! We are Corporate Housing Factory, one of the largest providers of Serviced Apartments in the Netherlands and one of the few that almost exclusively serves corporate customers. Together with our second label YOSAA - Your Serviced Apartment Agency, the booking platform for serviced apartments in Europe, we are a prominent player in the rental of temporary apartments to internationals travelling through Europe for a short or longer period of time. Our concept offers the modern business traveller a pleasant home base combined with the service and comfort of a luxury hotel. Take the next step in your career and get started as a Service Desk Coordinator! Take a look at this video to get to know us a little better!

About the job

In your position as a Service Desk Coordinator, you ensure an excellent service experience for our guests during their stay. You are the face of our apartments in Arnhem and you are the first point of contact. In short, you will be in frequent contact with our residents on a daily basis. You work closely with our other Front Office team members on various projects, but what really needs to be in your sweet spot?

Responsibilities

• Customer-oriented service – You are the face of our organization! With your hospitality mindset, you ensure smooth check-ins and information transfer to our residents. You quickly build a bond with our residents by happily handling feedback and requests for them.
• Safety and quality guarantee – Affinity with housekeeping is an advantage. You check our apartments before our residents arrive, assess whether they look great and then arrange the minor touch-ups. In addition, communication with housekeeping and technicians is essential, so together we keep our apartments clean, safe and comfortable.
• Organization and communication – You evaluate the state of affairs on a daily basis and, together with your colleagues, ensure good weekly planning. You also ensure that orders, malfunctions and key management are handled correctly.
• Flexibility – You will have the ability to plan your own schedule based on guest appointments, check-ins, maintenance and housekeeping appointments, and more.

Who you are

• MBO+ working and thinking level;
• Proven work experience in the hospitality industry;
• Affinity with housekeeping is a plus;
• Excellent written and oral communication skills in English and Dutch;
• You are stress resistant and work well under pressure;
• Preferably residing in or near Arnhem.

Benefits

• We provide a monthly salary between €2500 and €2700, based on a 40-hour workweek;
• 25 vacation days, 3 extra fixed free days, and one joker day that can be used whenever you want. So a total of 29 days (Based on full-time employment).
• Travel allowance and a pension plan;
• A Headspace account for less stress and more progress;
• A social, fun, and informal workplace with opportunities to learn and grow within your role;
• Regular team events;
• And much more...

How to apply

Like what you read and think you would be a good fit? Then grab this opportunity and send your CV and cover letter to Grainne Kelly at [e-mail].

Notes

We are an equal opportunity employer. Referrals increase your chances of interviewing at Corporate Housing Factory.