Service Coördinator: Klantgerichte Planning & Techniek

Burger Support BV; Emmeloord; Vor Ort; EUR 42.000 - 54.000; Vollzeit

Zusammenfassung

Burger Support BV is seeking a Service Coördinator to ensure fast, reliable help for customers with technical questions, breakdowns, or spare parts needs. You will coordinate clear communication, planning, and follow-up to minimize downtime and prepare service technicians for on-site visits.

Collaborating with service engineers, parts and sales staff, and the engineering department, you will navigate machines, parts, and technical solutions while maintaining strong, proactive customer contact

Qualifikationen

• Proven ability to act as first point of contact for customers and provide technical advice on parts and service options.
• Experience in preparing and processing parts sales quotations.
• Strong follow-up and customer communication to ensure agreements are carried out.
• Ability to plan, direct and guide service technicians.

Aufgaben

• Be the first point of contact for customers and provide technical advice on parts, service questions, and possible next steps.
• Prepare, follow up, and process the sale of parts.
• Monitor the follow-up of appointments, service questions and customer contact.
• Plan, direct and coach service technicians.
• Coordinate with technical colleagues on machines, parts, and technical solutions.
• Assist customers with outages and provide fitting solutions.
• Ensure technicians go prepared with the right information.
• Support service availability and work with customers domestically and internationally.

Jobbeschreibung

Burger Support BV is seeking a Service Coördinator to ensure fast, reliable help for customers with technical questions, breakdowns, or spare parts needs. You will coordinate clear communication, planning, and follow-up to minimize downtime and prepare service technicians for on-site visits.

Collaborating with service engineers, parts and sales staff, and the engineering department, you will navigate machines, parts, and technical solutions while maintaining strong, proactive customer contact