Senior Unified Communications Engineer - Telephony & Teams

Zohorecruit; Amsterdam; On-site; EUR 70,000 - 100,000; Full time

Job summary

The Senior Unified Communications Engineer position focuses on configuring, maintaining and expanding UC and telephony platforms, including AudioCodes SBC and Microsoft Teams Phone, in a cloud-based environment. You will provide 3rd-line support, manage migrations and document designs, participating in workshops from requirements to testing and validation while collaborating with cross-functional teams.

ACA certification is required; ACP certification is a plus.

Qualifications

• 6–8 years of professional experience in Unified Communications, telephony or a closely related domain.
• Strong hands-on experience with AudioCodes SBC administration and troubleshooting.
• Experience with Microsoft Teams Phone and SIP, PSTN connectivity and Direct Routing.

Responsibilities

• Configure, maintain and further develop Unified Communications and telephony platforms including AudioCodes SBC and Microsoft Teams Phone.
• Provide 3rd-line operational support for Microsoft and AudioCodes telephony components.
• Manage incidents and changes involving internal teams and external vendors or partners.
• Use TOPdesk for ticket logging and documentation.
• Collaborate with stakeholders on UC architecture and technical designs.

Job description

The Senior Unified Communications Engineer position focuses on configuring, maintaining and expanding UC and telephony platforms, including AudioCodes SBC and Microsoft Teams Phone, in a cloud-based environment. You will provide 3rd-line support, manage migrations and document designs, participating in workshops from requirements to testing and validation while collaborating with cross-functional teams.

ACA certification is required; ACP certification is a plus.