Unified Communications Engineer

PrithviTech Global Pvt Ltd |India| US| UAE| Netherlands; Amsterdam; Ibrido; EUR 89.000 - 134.000; Tempo pieno

Descrizione del lavoro

PrithviTech Global Pvt Ltd in Amsterdam, Netherlands seeks a Senior Unified Communications Engineer to lead and implement cloud-based UC solutions. The role blends hands-on engineering with strategic advisory across complex migrations and changes, plus 3rd-line support.

You will work with AudioCodes SBC, Microsoft Teams Phone, and Azure integrations, driving quality, stability, and architecture improvements within a hybrid workplace.

Competenze

• Experience with AudioCodes SBC administration and troubleshooting.
• ACA certification required; ACP is a plus.
• Experience with Microsoft Teams Phone, Call Queues, Auto Attendants, Direct Routing, and voice policies.
• Thorough knowledge of SIP, PSTN, and telephony connectivity.
• Familiarity with ITIL processes.
• Experience with DORA compliance.
• Experience with incident, problem, change, and configuration management (IPCC).
• Strong analytical skills and a structured way of working.
• Stakeholder management and ability to organize workshops, test sessions, and validation.

Mansioni

• Configure and maintain UC and telephony systems (AudioCodes SBC, Teams Phone).
• Provide 3rd-line support for Microsoft and AudioCodes telephony components.
• Manage external vendors/partners regarding incidents and changes.
• Perform diagnostics and troubleshooting of complex telephony and connectivity issues.
• Organize and facilitate technical workshops (requirements, UAT, etc.).
• Advise stakeholders and service teams on improvements, risks, and optimizations.
• Ensure up-to-date technical and functional UC documentation and designs.
• Collaborate with stakeholders on architecture and design changes.
• Translate requirements into designs and Epics/Features/PBIs.
• Support Scrum meetings (content and organizational).

Conoscenze

AudioCodes SBC

Microsoft Teams Phone

SIP

PSTN

ITIL

DORA

Incident/Change/Config Mgmt

Analytical skills

Workshop facilitation

Descrizione del lavoro

Role: Senior Unified Communications Engineer

Location: Amsterdam, Netherlands (Hybrid)

Type of Hiring: Contract

Language: Dutch

Job Description:

We are seeking a Senior Unified Communications Engineer to play a pivotal role in the further development of our UC and telephony platforms. In this position, you act not only as a technical expert but also as a strategic sparring partner in realizing complex, project-based changes within our cloud-based communication environment.

You will work with modern communication and voice technologies such as AudioCodes SBC, Microsoft Teams Phone, and cloud-native integrations (including in Azure). You will handle large-scale changes, migrations, and improvement initiatives, oversee verification and validation sessions, and ensure the controlled and robust implementation of new functionalities.

As a senior professional, you take ownership of technical decisions, advise stakeholders, and drive quality, stability, and continuity. In addition to your project work, you provide 3rd-line operational support.

This is a hands-on role offering plenty of variety, personal responsibility, and scope to apply your expertise.

What will you be doing (Key Responsibilities)

Configuring and maintaining UC and telephony systems (including AudioCodes SBC, Teams Phone). Providing 3rd-line support for Microsoft and AudioCodes telephony components (using TOPdesk for ticket logging, follow-up, and documentation). Managing external vendorspartners regarding incidents and changes. Performing diagnostics and troubleshooting and resolving complex telephony and connectivity issues. Organizing and facilitating technical workshops (defining requirements, UAT, etc.) for stakeholders. Advising stakeholders and service teams on improvements, risks, and optimizations. Ensuring accurate and up-to-date technical and functional UC documentation and designs. Collaborating with various stakeholders on architecture and design changes. Translating requirements into designs and EpicsFeaturesPBIs. Supporting Scrum meetings (both content-related and organizational). Ensure accurate and up-to-date technical and functional UC documentation and designs. Collaborate with various stakeholders on architecture and design changes. Translate requirements into designs and EpicsFeaturesPBIs. Support Scrum meetings (both content-wise and organizationally).Key responsibilities

Knowledge Skills (Must-Haves)

Experience with AudioCodes SBC (administration, troubleshooting). ACA certification required ACP is a plus. Experience with Microsoft Teams Phone, Call Queues, Auto Attendants, Direct Routing, and voice policies. Thorough knowledge of SIP, PSTN, and telephony connectivity. Familiarity with ITIL processes. Experience with DORA compliance. Experience with incident, problem, change, and configuration management (IPCC). Strong analytical skills and a structured way of working. Stakeholder management ability to independently organize workshops, test sessions, and validation