Senior Unified Communications Engineer - Hybrid Amsterdam

PrithviTech Global Pvt Ltd |India| US| UAE| Netherlands; Amsterdam; Hybrid; EUR 89,000 - 134,000; Full time

Job summary

PrithviTech Global Pvt Ltd in Amsterdam, Netherlands seeks a Senior Unified Communications Engineer to lead and implement cloud-based UC solutions. The role blends hands-on engineering with strategic advisory across complex migrations and changes, plus 3rd-line support.

You will work with AudioCodes SBC, Microsoft Teams Phone, and Azure integrations, driving quality, stability, and architecture improvements within a hybrid workplace.

Qualifications

• Experience with AudioCodes SBC administration and troubleshooting.
• ACA certification required; ACP is a plus.
• Experience with Microsoft Teams Phone, Call Queues, Auto Attendants, Direct Routing, and voice policies.
• Thorough knowledge of SIP, PSTN, and telephony connectivity.
• Familiarity with ITIL processes.
• Experience with DORA compliance.
• Experience with incident, problem, change, and configuration management (IPCC).
• Strong analytical skills and a structured way of working.
• Stakeholder management and ability to organize workshops, test sessions, and validation.

Responsibilities

• Configure and maintain UC and telephony systems (AudioCodes SBC, Teams Phone).
• Provide 3rd-line support for Microsoft and AudioCodes telephony components.
• Manage external vendors/partners regarding incidents and changes.
• Perform diagnostics and troubleshooting of complex telephony and connectivity issues.
• Organize and facilitate technical workshops (requirements, UAT, etc.).
• Advise stakeholders and service teams on improvements, risks, and optimizations.
• Ensure up-to-date technical and functional UC documentation and designs.
• Collaborate with stakeholders on architecture and design changes.
• Translate requirements into designs and Epics/Features/PBIs.
• Support Scrum meetings (content and organizational).

Skills

AudioCodes SBC

Microsoft Teams Phone

SIP

PSTN

ITIL

DORA

Incident/Change/Config Mgmt

Analytical skills

Workshop facilitation

Job description

PrithviTech Global Pvt Ltd in Amsterdam, Netherlands seeks a Senior Unified Communications Engineer to lead and implement cloud-based UC solutions. The role blends hands-on engineering with strategic advisory across complex migrations and changes, plus 3rd-line support.

You will work with AudioCodes SBC, Microsoft Teams Phone, and Azure integrations, driving quality, stability, and architecture improvements within a hybrid workplace.