Senior CCaaS Platform Engineer — Cloud, APIs & Telephony

ABN AMRO; Netherlands; Hybrid; EUR 65,581 - 93,686; Full time

Benefits offered by this job

Salary range €65,581 - €93,686/year

11% benefit budget

Five weeks of paid vacation

Annual development budget €1,000 (up 2

Public transportation pass

Job summary

ABN AMRO is seeking a Senior CCaaS DevOps Engineer to design, build and operate a cloud-based contact center platform, integrating NICE CXone, APIs and telephony to support critical customer interactions.

You own end-to-end platform capabilities, enforce security, reliability and compliant solutions, and drive monitoring and incident response in a vendor-rich CCaaS ecosystem.

The role is in a hybrid setup within a sustainability-focused bank.

Qualifications

• Experience as a DevOps, Platform, or Cloud Engineer.
• Strong hands-on experience with cloud platforms (preferably Azure).
• Proven experience securing applications and APIs using TLS, OAuth2, and SAML integrations.
• Experience securing REST API exposure via API gateways.

Responsibilities

• Own the full lifecycle (design, build, run) of CCaaS platform capabilities.
• Develop and maintain integrations between NICE CXone and internal systems.
• Design and support voice and telephony integrations (SIP, call flows, routing).
• Implement and secure API integrations and gateway solutions.
• Apply modern security patterns such as TLS, OAuth2, and SAML (IdP/SP).
• Ensure secure API exposure and web/API security controls.
• Embed security, compliance, and audit requirements into all solutions.
• Drive monitoring, platform reliability, and incident resolution (P1/P2).
• Collaborate with vendors and internal teams to solve integration challenges.

Skills

DevOps

Cloud engineering

API security

SIP

WebRTC

CI/CD

Python scripting

Security best practices

Azure

Tools

Azure

Job description

ABN AMRO is seeking a Senior CCaaS DevOps Engineer to design, build and operate a cloud-based contact center platform, integrating NICE CXone, APIs and telephony to support critical customer interactions.

You own end-to-end platform capabilities, enforce security, reliability and compliant solutions, and drive monitoring and incident response in a vendor-rich CCaaS ecosystem.

The role is in a hybrid setup within a sustainability-focused bank.