Senior Technical Account Manager - Remote Tech Partner

Lever, Inc.; Netherlands; On-site; EUR 120,000 - 151,000; Full time

Benefits offered by this job

Remote work

Equity potential

Competitive benefits

Salary bands informed by market data

Work with cross-functional teams

Professional development

Inclusive culture

Influence product development

Job summary

Lever, Inc. is seeking a Senior Technical Account Manager based in the Netherlands to drive adoption and long-term value for strategic technology accounts.

You will translate technical concepts into business outcomes and collaborate across Sales, Product, Engineering, Marketing, and Support to resolve issues. The role is remote and requires 5+ years in customer-facing tech roles; a background in DevSecOps or application security is valued.

Qualifications

• 5+ years of experience in a customer-facing technology role.
• Strong understanding of developer workflows and build systems (CI/CD).
• Familiarity with source control environments such as Git, SVN, or Perforce.
• Able to translate complex concepts into clear business value.

Responsibilities

• Manage a portfolio of strategic customers and build long-term relationships with technical stakeholders and executive decision-makers.
• Conduct regular customer check-ins to understand successes, challenges, adoption levels, and needs.
• Develop and execute personalized success plans to increase adoption and value of the platform.
• Partner with Sales to deliver executive business reviews for technical practitioners and executive buyers.
• Collaborate with Technical Support to resolve product issues and ensure timely communication.
• Work with Product to track customer feature requests and advocate for roadmap improvements.
• Represent the voice of the customer to shape product capabilities and best practices.
• De-escalate urgent situations to protect customer relationships and churn risk.
• Identify opportunities to improve engagement, adoption, retention, and growth.
• Contribute to product documentation and internal processes for a better service experience.
• Evolve customer success practices for a scalable technical account mgmt capability.

Skills

CI/CD

Git

Security concepts

DevSecOps

Executive comms

Strategic thinking

Customer empathy

Technical translation

Relationship building

Problem solving

Education

Bachelor's degree in a technical field

Tools

GitHub Actions

GitLab

CircleCI

Jenkins

Buildkite

Job description

Lever, Inc. is seeking a Senior Technical Account Manager based in the Netherlands to drive adoption and long-term value for strategic technology accounts.

You will translate technical concepts into business outcomes and collaborate across Sales, Product, Engineering, Marketing, and Support to resolve issues. The role is remote and requires 5+ years in customer-facing tech roles; a background in DevSecOps or application security is valued.