Production Support Engineer: Debugging, Logs & Integrations

Wlgroup; Den Haag; On-site; EUR 50,000 - 75,000; Full time

Job summary

Wlgroup in The Hague is seeking a dedicated support engineer to diagnose and fix issues across software, hardware, and integrations, ensuring root causes are understood and resolved. You will support daily operations, monitor performance, and assist with releases and deployments in a security-conscious setup.

The role requires cloud experience, API know-how, and a customer-facing background. On-site installation and participation in the on-call rota are part of the responsibilities, with

Qualifications

• Real diagnostic ability across software, hardware and integrations.
• Experience of a cloud platform, and working knowledge of APIs and basic integration techniques.
• The organisation to run a support effort: tracking resolutions and talking to several teams until something is actually fixed.
• A customer-facing background - technical support, service desk or similar.
• Welcome extras: software design, implementation and testing; the languages and patterns that go with it; agile delivery; on-site installation in a military environment.

Responsibilities

• Resolving technical issues across software, hardware and integrations, and getting to the actual root cause
• Supporting the applications day to day - agreed maintenance, performance statistics, and the deployment activity around releases
• Contributing to solution architecture in your area: weighing alternatives on cost, performance and scalability, and documenting the decisions that matter
• Specifying cloud or on-premises components and interfaces so they can be designed in detail, in line with the wider architecture and its security requirements
• Helping elicit and document requirements for well-bounded subject areas, and keeping the baseline honest
• Planning and tracking development activity, keeping stakeholders aware of what is needed, and reporting progress
• Taking your turn on the immediate on-call rota for second-line response

Skills

Diagnostics across software

Cloud platform experience

APIs & integrations

Customer-facing support

ITIL training

On-site installation

Education

ITIL Certification

Job description

Wlgroup in The Hague is seeking a dedicated support engineer to diagnose and fix issues across software, hardware, and integrations, ensuring root causes are understood and resolved. You will support daily operations, monitor performance, and assist with releases and deployments in a security-conscious setup.

The role requires cloud experience, API know-how, and a customer-facing background. On-site installation and participation in the on-call rota are part of the responsibilities, with