Senior Service Engineer (Mechanical)

Motek Medical B.V.; Utrecht; On-site; EUR 70,000 - 90,000; Full time

Job summary

Motek Medical B.V. is seeking a Senior Service Engineer (Mechanical) to provide technical after-sales service and support for our research and rehabilitation systems.

You will assemble, install, commission, and service our products, coordinating across engineering disciplines to ensure successful projects and maximum customer satisfaction. This role requires about 70% international travel and 30% office-based work.

Qualifications

• Bachelor's degree or technical education in Mechanical Engineering or related field.
• 3-5 years of experience with complex mechanical or electromechanical systems.
• Read engineering drawings and follow technical documentation.
• Strong attention to detail with safety in mind.
• Ability to work independently and within an international team.
• Excellent communication skills in English; additional languages a plus.

Responsibilities

• Provide technical service and support within the assigned territory or region.
• Assemble and install Motek Medical systems according to drawings and specifications.
• Perform system commissioning, preventive maintenance, repairs, and troubleshooting.
• Ensure all installed systems meet performance, safety, and quality requirements.
• Collaborate with Customer Success to maximize satisfaction and system performance.
• Provide feedback for product improvements to Product Management and Engineering.
• Maintain service documentation and histories for all installed systems.
• Support continuous improvement of service processes and documentation.
• Deliver customer training during installations and service visits when required.

Skills

Troubleshooting

Problem-solving

English proficiency

Reading drawings

Independent work

Team collaboration

Travel readiness

Education

Bachelor's degree in Mechanical Engineering

Job description

Do you want to help improve people's lives through innovative technology?

At Motek Medical B.V., we develop advanced technologies that enable clinicians, researchers, and rehabilitation professionals worldwide to better understand, assess, and improve human movement.

For more than 25 years, Motek Medical has been a global leader in virtual reality, motion analysis, and robotics solutions for human movement research and rehabilitation. Our innovative systems are used by leading universities, hospitals, rehabilitation centers, and research institutes around the world to advance scientific discovery and improve patient outcomes.

Our high-end rehabilitation and research systems are powered by an advanced software framework featuring technologies such as:

• Virtual and Augmented Reality
• Biomechanical Analysis
• Motion Capture and Human Movement Analysis
• Device Integration and Control Systems
• Web and Frontend Technologies
• Game Engines
• Robotics, Haptics, Artificial Intelligence, and more

Join our international team and help shape the future of rehabilitation and movement science.

Role

The Senior Service Engineer (Mechanical) is responsible for providing technical after-sales service and support for Motek Medical's research and rehabilitation systems.

The installation, servicing, and support of our products require collaboration across multiple engineering disciplines. Your goal is to ensure successful installations and service activities, deliver projects on time, and achieve the highest level of customer satisfaction.

Using your technical expertise, you will provide and coordinate first-line support to customers, second-line support to service partners, and collaborate with internal specialists to resolve complex technical issues.

Responsibilities

• Provide technical service and support within the assigned territory or region.
• Assemble and install Motek Medical systems according to engineering drawings, specifications, and quality standards.
• Perform system commissioning, testing, preventive maintenance, repairs, and troubleshooting.
• Ensure all installed systems meet performance, safety, and quality requirements.
• Collaborate closely with the Customer Success team to maximize customer satisfaction and system performance.
• Provide technical feedback and recommendations for product improvements to Product Management and Engineering.
• Maintain accurate service documentation, installation reports, maintenance records, and service histories for all installed systems.
• Support continuous improvement initiatives and contribute to the enhancement of service processes and documentation.
• Deliver professional customer training during installations and service visits when required.

This position requires approximately 70% international travel and 30% office-based activities.

Requirements

• Bachelor's degree or technical education in Mechanical Engineering, Mechatronics, Biomedical Engineering, or a related technical field.
• 3 - 5 years of experience working with complex mechanical or electromechanical systems in industries such as medical devices, biomedical engineering, manufacturing, aerospace, robotics, or automation.
• Good understanding of mechanical assemblies, electronic components, and computer systems.
• Strong troubleshooting and problem-solving skills.
• Ability to read engineering drawings and follow technical documentation.
• High attention to detail with a strong commitment to quality and safety.
• Solution-oriented, proactive, and capable of working independently as well as within an international team.
• Excellent communication skills in English, both written and spoken. Additional languages are considered an advantage.
• Valid driver's license.
• EU citizen or holder of a valid work permit.

What We Offer

• An opportunity to work with world-leading rehabilitation and research technologies.
• A dynamic and international working environment.
• Opportunities for professional growth and technical development.
• Collaboration with leading universities, hospitals, and research institutions worldwide.
• Competitive salary and benefits package.

These are the values that define Motek Medical B.V.

If you are passionate about technology, innovation, and improving lives, we would love to hear from you.