Senior Renewals Operations Lead (Remote)

GitLab; Netherlands; Remote; EUR 90,000 - 150,000; Full time

Benefits offered by this job

Flexible Paid Time Off

Equity Compensation & Employee Stock '

Employee Stock Purchase Plan

Growth and Development Fund

Parental Leave

Team Member Resource Groups

Job summary

GitLab is seeking a Staff Renewals Operations Manager to own the renewal operating model, partner with cross‑functional teams, and drive scalable, efficient renewal processes. The role focuses on forecasting, data hygiene, and strategic improvements across CRM, subscription data, quoting, and billing.

You will influence without direct reports within a fully remote environment, collaborating with Revenue, Finance, and Sales to deliver consistent renewal outcomes worldwide.

Qualifications

• Experience in Renewals Operations, Revenue Operations, or Sales Operations with ownership of cross-functional improvements.
• Hands-on renewal forecasting, retention reporting, and related contractual mechanics.
• Strong quantitative and analytical skills with ability to build models from scratch.
• Familiarity with CRM systems, data flows, quoting, and billing processes.

Responsibilities

• Own and continuously improve the end-to-end renewal operating model from identification to close.
• Develop renewal cadences focused on efficiency and process improvement.
• Define and evolve retention reporting with cross-functional partners.
• Collaborate with Revenue Technology, Revenue Analytics, Finance on Salesforce and data flows.
• Automate renewal motions with standardized workflows and self-service insights.
• Support renewal planning, capacity modeling, and scenario planning.
• Manage Renewal Operations case-management including intake, routing, and SLAs.
• Document processes and mentor others on renewal motions.

Skills

Renewals Ops

Revenue Operations

Sales Operations

Analytical problem‑solving

Excel/Google Sheets

SQL

Salesforce

Data quality

Tools

Salesforce

SQL

Excel

Job description

GitLab is seeking a Staff Renewals Operations Manager to own the renewal operating model, partner with cross‑functional teams, and drive scalable, efficient renewal processes. The role focuses on forecasting, data hygiene, and strategic improvements across CRM, subscription data, quoting, and billing.

You will influence without direct reports within a fully remote environment, collaborating with Revenue, Finance, and Sales to deliver consistent renewal outcomes worldwide.