Senior Pharma Logistics Control Tower Lead

Maersk; Rotterdam; Hybrid; EUR 70,000 - 95,000; Full time

Job summary

Maersk is seeking a Senior Customer Experience Consultant - Control Tower in Rotterdam to manage end‑to‑end pharmaceutical shipments within a temperature‑controlled facility. You will coordinate shipments, maintain visibility, and ensure GDP compliance while acting as the primary operational contact for customers and partners.

The role requires experience in freight forwarding, international shipping, and strong stakeholder management, with a focus on delivering exceptional service in a

Qualifications

• 3–5 years of freight forwarding experience within Control Tower activities.
• Experience with international shipping and end‑to‑end supply chain coordination.
• Knowledge of pharmaceutical, healthcare, or temperature‑controlled logistics is preferred.
• Understanding of GDP requirements and air freight is an advantage.
• Experience with TMS, WMS, ERP, or shipment visibility tools.
• Strong communication and stakeholder management skills.
• Fluent in English; additional languages are a plus.

Responsibilities

• Coordinate inbound and outbound customer shipments.
• Maintain end‑to‑end shipment visibility and milestone tracking.
• Manage operational exceptions, delays, and escalations.
• Coordinate activities across transportation, warehouse, and ocean freight operations.
• Ensure customer requirements and service levels are met in line with KPIs.
• Coordinate truck arrivals, cargo handling, storage and container loading.
• Verify shipment readiness and export documentation.
• Monitor cold chain integrity and operational compliance.
• Arrange ocean freight bookings with shipping lines.
• Liaise with carriers, terminals, depots, and customs brokers.
• Provide shipment updates and proactive communication to customers.

Skills

Freight forwarding

Logistics coordination

Customer service

English fluency

Stakeholder management

Tools

TMS

WMS

ERP

Job description

Maersk is seeking a Senior Customer Experience Consultant - Control Tower in Rotterdam to manage end‑to‑end pharmaceutical shipments within a temperature‑controlled facility. You will coordinate shipments, maintain visibility, and ensure GDP compliance while acting as the primary operational contact for customers and partners.

The role requires experience in freight forwarding, international shipping, and strong stakeholder management, with a focus on delivering exceptional service in a