4PL Control Tower Lead – Customer Experience

Maersk Line Limited; Rotterdam; Hybrid; EUR 70,000 - 95,000; Full time

Job summary

Maersk Line Limited in Rotterdam is seeking a Customer Experience Team Leader to guide the 4PL Control Tower, drive service performance, and lead transformational initiatives for a major chemical customer.

You will develop the team, manage performance, and balance customer requirements with operational goals in a complex, evolving environment. Expect cross-functional collaboration and active stakeholder engagement.

Qualifications

• Experience leading a Customer Experience or 4PL/logistics team.
• Strong analytical skills with KPIs and process improvement.
• Ability to collaborate across functions and with customers.
• Proven ability to lead through change and transformation.

Responsibilities

• Lead and develop the team with day-to-day leadership and growth.
• Drive operational and customer performance with internal partners.
• Lead change and continuous improvement, translating opportunities into actions.
• Collaborate across the 4PL ecosystem with Maersk and customer stakeholders.

Skills

People leadership

Operations management

Customer experience

Stakeholder management

Change management

Job description

Maersk Line Limited in Rotterdam is seeking a Customer Experience Team Leader to guide the 4PL Control Tower, drive service performance, and lead transformational initiatives for a major chemical customer.

You will develop the team, manage performance, and balance customer requirements with operational goals in a complex, evolving environment. Expect cross-functional collaboration and active stakeholder engagement.