Customer Experience & 4PL Control Tower Lead

A.P. Moller - Maersk; Rotterdam; In loco; EUR 75.000 - 110.000; Tempo pieno

Descrizione del lavoro

Maersk is seeking a Customer Experience Team Leader to guide the BASF 4PL Control Tower, developing the team and ensuring strong service delivery in a dynamic customer environment.

You will drive performance, coach staff, and partner with internal and BASF stakeholders to transform processes and outcomes. The role requires a proactive mindset and collaboration across functions to balance customer needs with operational efficiency.

Competenze

• Experience leading, coaching or developing teams.
• Strong customer orientation and stakeholder management.
• Ability to use KPIs and data to drive performance improvements.
• Comfort with change, transformation and process simplification.

Mansioni

• Provide day-to-day leadership and prioritisation for the BASF 4PL Control Tower team.
• Coach and develop colleagues with clear expectations and growth plans.
• Manage performance lifecycle, including evaluations and resource planning.
• Drive operational and customer performance with global service center teams.
• Identify and implement improvements using KPIs, data and customer feedback.
• Lead change initiatives to simplify, standardise and automate processes.
• Collaborate across the 4PL ecosystem and build strong stakeholder relationships.

Conoscenze

People leadership

Operational mindset

Customer experience

Change management

Stakeholder management

Descrizione del lavoro

Maersk is seeking a Customer Experience Team Leader to guide the BASF 4PL Control Tower, developing the team and ensuring strong service delivery in a dynamic customer environment.

You will drive performance, coach staff, and partner with internal and BASF stakeholders to transform processes and outcomes. The role requires a proactive mindset and collaboration across functions to balance customer needs with operational efficiency.