4PL Control Tower Lead – Customer Experience

A.P. Moller - Maersk; Rotterdam; On-site; EUR 75,000 - 95,000; Full time

Job summary

Maersk in Rotterdam is seeking a Customer Experience Team Leader to guide our 4PL Control Tower team, shaping performance, selecting improvements and building a high-performing, customer-focused operation.

You will lead day-to-day management, develop people, partner with Global Service Center and stakeholders, and drive transformation, automation and standardized ways of working across the team.

Qualifications

• Proven experience leading Customer Experience teams or similar.
• Strong background in Supply Chain/Logistics (4PL preferred).
• Ability to use KPIs and data to drive improvements.
• Experience coaching and developing people.
• Customer-focused mindset with strong stakeholder skills.
• Wamiliarity with change management and process transformation.

Responsibilities

• Provide day-to-day leadership, direction and prioritisation for the 4PL Control Tower team.
• Coach and develop colleagues, support growth and performance.
• Oversee employee lifecycle including performance reviews and resource planning.
• Build an engaged, accountable team culture with customer ownership.

Skills

People leadership

Customer experience

4PL/Control Tower

Stakeholder management

Operational performance

Transformation & change

Job description

Maersk in Rotterdam is seeking a Customer Experience Team Leader to guide our 4PL Control Tower team, shaping performance, selecting improvements and building a high-performing, customer-focused operation.

You will lead day-to-day management, develop people, partner with Global Service Center and stakeholders, and drive transformation, automation and standardized ways of working across the team.