Customer Experience Consultant

A.P. Moller - Maersk; Rotterdam; On-site; EUR 40,000 - 60,000; Full time

Job summary

Maersk is seeking an ambitious Customer Experience Consultant to strengthen relationships with Reefer Import customers and coordinate end-to-end cold chain logistics in the Netherlands. You will onboard new customers and collaborate with cross-functional teams across ocean, inland, customs, and cold storage.

You will own a portfolio, drive service excellence, monitor performance, and identify improvements including automation opportunities in a dynamic, international environment.

Qualifications

• Experience in a customer-facing role within Maersk, SCM, Logistics, or Supply Chain.
• Strong understanding of shipping and logistics processes.
• Passion for delivering outstanding customer experiences.
• Proactive, solution-oriented, and able to own perishable cargo processes.

Responsibilities

• Serve as primary contact for Reefer Import customers and build trusted relationships.
• Understand customer needs and identify opportunities to strengthen partnerships.
• Manage end-to-end shipment lifecycle across multiple transport modes.
• Monitor service performance and ensure agreed service levels are met.
• Own customer issues and drive timely resolution with stakeholders.
• Collaborate with commercial, operations, logistics, and global service teams.
• Provide visibility on risks, trends and customer feedback to internal teams.
• Support adoption of digital solutions and self-service capabilities.
• Drive customer experience and process improvement initiatives.

Skills

Customer focus

Stakeholder management

Logistics understanding

Operations coordination

Automation opportunities

Cross-functional collaboration

Job description

Looking for your next challenge within Maersk?

Do you enjoy building strong customer relationships within the world of Cold Chain Logistics, solving complex logistics challenges, and do you enjoy being a commercial minded Customer Experience Consultant?

We are looking for an ambitious colleague to join our Customer Experience team and help shape the future of logistics for our reefer customers importing their fresh and frozen products into the Netherlands.

This is a unique opportunity as you get to work closely with our new Cold Storage facilities in the Maasvlakte, in which you support to onboard new and grow existing customers.

What We Offer

In this role, you will:

• Manage and grow relationships with our Reefer Import customers.
• Gain exposure to complex end-to-end logistics solutions across ocean, inland, cold store, customs, and newly developing Cold Chain products
• Work in a dynamic international environment with colleagues and stakeholders across multiple countries and functions.
• Act as a coordination point between customers moving into our cold storage and our internal departments.
• Contribute directly to our high customer satisfaction, retention, and growth.
• Drive continuous improvement and automation initiatives.
• Further develop your career within one of the growth segments.

Key Responsibilities

As a Customer Experience Consultant, you will take ownership of a portfolio of Reefer customers and ensure the smooth execution of their supply chains.

You will:

• Serve as the primary point of contact for customers and build strong, trusted relationships.
• Understand customer business needs and identify opportunities to strengthen partnerships and improve service delivery.
• Manage the end-to-end shipment life cycle across multiple transport modes and logistics products.
• Proactively monitor shipments and service performance, ensuring agreed service levels are met.
• Take ownership of customer issues and drive timely resolution through effective stakeholder management.
• Collaborate closely with commercial, operations, logistics, and global service teams.
• Provide visibility on service risks, trends, and customer feedback to internal stakeholders.
• Support customers in adopting digital solutions and self-service capabilities.
• Drive customer experience and process improvement initiatives.
• Share knowledge, best practices, and customer insights within the wider team.

Who We Are Looking For

We are seeking an internal Maersk colleague who combines customer focus with strong operational and stakeholder management skills.

You:

• Have experience in a customer-facing role within Maersk, preferably within Customer Experience, SCM, Logistics, or Supply Chain.
• Possess a strong understanding of shipping and logistics processes.
• Demonstrate a genuine passion for delivering outstanding customer experiences.
• Are proactive, solution-oriented, and comfortable taking ownership for perishable cargo.
• Build relationships easily and communicate effectively with customers and colleagues at all levels.
• Can manage multiple priorities while maintaining a clear focus on customer outcomes.
• Have a continuous improvement mindset and enjoy challenging existing ways of working.
• Embrace and lead automation opportunities
• Thrive in a collaborative, international, and fast-paced environment.

Ready for your next step?

If you're looking for an opportunity to broaden your experience, increase your exposure to strategic customers, and contribute to the success of Maersk Cold Chain Logistics, we'd love to hear from you.

Join us and help create exceptional customer experiences while supporting some of the world's most recognizable brands.

#RPO

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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