Senior Manager International Training

Rituals; Amsterdam; On-site; EUR 120,000 - 160,000; Full time

Job summary

Rituals is seeking a Senior Manager International Training to enable consistent, high-quality retail training for our 15,000 learners worldwide. This role leads the International Training team and partners with local training teams to deliver global retail training programmes across all markets and store formats.

The role also establishes scalable global frameworks to create clarity, collaboration, and consistent execution across markets, and to ensure clear insight into progress, risks,

Responsibilities

• Lead the International Training team and partner with local training teams to deliver global retail training programmes across markets and store formats.
• Translate the global retail training strategy into actionable international plans with priorities, milestones, and success measures.
• Establish scalable global frameworks for training store prioritisation, onboarding standards, and trainer ratios.
• Monitor evidence-based improvements and report progress, risks, and resources to senior stakeholders.

Job description

The Senior Manager International Training enables consistent, effective and high-quality retail training for our 15,000 learners worldwide. This role leads the International Training team and partners with local training teams to deliver global retail training programmes across all markets and store formats. The role also establishes scalable global frameworks to create clarity, collaboration, and consistent execution across markets, and to ensure clear insight into progress, risks, resources, and opportunities for continuous improvement.

Key accountabilities

International Training planning, implementation and tracking

• Translate the Global retail training strategy into an annual International Training implementation and capability plan with clear priorities, resources, milestones, and success measures.
• Develop train-the-trainer plans for retail training programmes and lead their implementation with International Trainers and local training teams.
• Partner with local Heads of Training to assess trainer capability needs, agree support plans, and monitor their implementation and impact.
• Ensure transparent, reliable oversight of local training set up, budgets and hours, global programme implementation, and additional local training activity. Identify risks and support needs and recommend opportunities to scale proven market practices globally.

International Training frameworks and standards

• Own and continuously improve the global frameworks for retail training store prioritisation, trainer ratios, store-visit approaches, and onboarding standards for local Heads of Training and trainers.
• Set global baseline standards and role clarity while enabling appropriate market adaptation. Review and recommend exceptions where local needs require a different approach.
• Monitor framework adoption, address implementation gaps, and present evidence-based improvement recommendations to the Director International Retail Training.

Team leadership

• Lead, coach, and develop the International Training team, setting clear priorities, accountabilities, performance expectations, and development goals.
• Establish an effective team operating rhythm for annual and quarterly planning, training delivery, capability development and knowledge sharing.
• Set priorities and allocate International Training team capacity according to business priorities, market readiness, learner needs, and available resources.

Stakeholder partnership

• Build effective partnerships with CHO Retail, Human Resources, Wholesale, and within local markets to align priorities, resolve dependencies, and deliver shared training outcomes.
• Balance global consistency with market needs, manage competing interests, and communicate decisions and trade-offs clearly.
• Influence senior stakeholders through concise recommendations, data-informed insights, and clear reporting on progress, resources, risks, and decisions required.

Measures of success

• Agreed Retail training programmes are launched on time and adopted across relevant markets and store formats.
• International Trainers and in-market training teams demonstrate improved capability, readiness, and speed to proficiency.
• Reliable visibility of training activity, learner coverage, implementation progress, risks, budgets, and training hours.
• Global frameworks are applied consistently, with clearly documented and approved market adaptations where appropriate.
• Positive stakeholder feedback and timely resolution of market support needs.